number porting problems

Timmybates1982

I recently bought aSamsung Galaxy s5 from Verizon I already had a number that was a virgin mobile number and had to port it over to Verizon it has been a week now and I still am not able to call out on my phone the Samsung Galaxy s5. I can do everything exceptmake calls can somebody please tell me what is taking so long. I called customer service they told me there was nothing they could do I had to go into a store so I went into a store and they told me I had to wait on Virgin Mobile to release the number but how long does that take its been a week!?

Accepted answers

Verizon_Support

My apologies dilbertaz for the delay you're experiencing with the port process. The easiest way to get the process sped along is to reach out to our Port Team at 888-844-7095 and they can review your account to see what the hold up is. If you have any further questions, please let us know. Thanks so much!

KristieQ_VZW

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All comments

dilbertaz

Must be T-Mobile specific problem I just ported three different phones from Sprint to Verizon and they all happened instantaneously, one was fedex and I activated at home the other two at a Best Buy on two different days, and in all three cases they worked immediately.

dilbertaz

Sorry I meant Virgin Mobile not T-mobile, anyway did you provide your Virgin account number to Verizon and not your phone number? Apparently they are no longer one and the same and they require your account number to port not phone number. If all goes well it should only take 2-10 minutes for the port to work even with Virgin Mobile.

From another site: You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.

Verizon_Support