When I ported my number over from ATT, and my fiance' ported her number over from Sprint, we lost our names on the outgoing caller ID.
Verizon needs to fix that.
Then you probably need to call their customer service number and ask them to do that.
tried that - they say they can do nothing - from what I've researched they're not being factual
The info I have found says all they need to do is update the CNAM entry in the LIDB database
no one from VZW wants to touch this?
I too believe Verizon needs to provide its customers the right to choose to display their name along with their cell number on others' Caller ID systems. As a former Alltel customer, I don't accept the explanation I have received from retail store personnel and tech phone support. To tell me that Verizon is protecting customer privacy by displaying only my location ID is completely unconvincing. That is a decision I have a right to make.
I was loyal to Alltel because their headquarters were in my city. I can't say the same about Verizon. If this feature is not available through Verizon and the company will not provide it to its customers, then I'll be changing wireless companies quite soon.
Caller ID on VZW phones is dependent on two things:
1.) Your line must have the Caller ID feature and not have a Caller ID block. By default all lines have this free Caller ID feature. But things can get messed up in the network switch. You can't add it yourself; you will need to call customer service at 800-922-0204 or *611 from another VZW phone (make sure you have your phone with you). Technical support can reset the feature in the switch and that may fix the problem.
2.) Your name and number appearing on someone else's mobile phone depends on whether they've entered your complete mobile number with the area code in their phone's contact/address list. Verizon doesn't "hard code" your name and number in their network like some landline companies do. If you call a landline number, then many times your phone number along with "Mobile Caller" or the state from which you're calling will be all that is displayed. Some landline phones with caller ID, or separate caller ID boxes, may have the function where users can assign names to them.
Regarding #2 listed above, we're talking about landlines here. Not cell phones. And the info changed IMMEDIATELY after the numbers were ported over, so obviously the issue is on Verizon's end.
I'll try Customer Service again, but not thinking it will do any good.
Are your services that you ported in Verizon (landline) or Verizon Wireless? If Verizon, then you have posted in the wrong forum. If wireless, and your number and name don't show up on landlines, Verizon Wireless has no control over how that number ends up being displayed on the landline carrier's network. Provided your line is provisioned by VZW with the features I mentioned and no block, it's up to the landline company how they handle it on your home/business phone. If technical support says it's provisioned correctly, you can ask them to escalate the matter by opening a trouble ticket (TT) with their network. TTs can take 5 to 7 business days for a resolution. Network can reach out to the landline company's network people to make sure VZW is handing off the correct information.
The numbers that were ported are MOBILE numbers. I'm not an idiot.
As far as I'm aware, Sprint does not have landlines any longer.
As for the comment you made about going to the landline company, are you friggin serious? Hmmm... I'll have to go to EVERY landline company in the nation - when it was working just fine before we ported our numbers over? {please keep your posts courteous}
ronzorelli wrote: When I ported my number over from ATT, and my fiance' ported her number over from Sprint, we lost our names on the outgoing caller ID. Verizon needs to fix that.
there is nothing to "fix". Verizon chose not to display the callers name, only the number and state they are calling from.
yes, other companies display the name. they dont.
if you went to mcdonalds and wanted something that wasnt on the menu, would you expect them to make it for you?
arichard21 wrote: there is nothing to "fix". Verizon chose not to display the callers name, only the number and state they are calling from. yes, other companies display the name. they dont. if you went to mcdonalds and wanted something that wasnt on the menu, would you expect them to make it for you?
Well, if that had been made clear to me in the beginning, maybe I wouldn't be complaining about it, but it wasn't. I never even thought it'd be an issue. Silly me.
Since I'm simply asking for something I had to begin with, I don't think it's too much to ask for. I'm not the only one in this community board asking for it either.
hey i just came from att where they do the same thing, and I wish i had it too. but it is what it is... verizon doesnt offer it.
and saying you want what you had to begin with isnt fair, because you had it with a DIFFERENT CARRIER.
I have a AT&T phone it is mine own and AT&T dose do display the name & number on a Caller ID since I just had my fixed on Monday night of this week.
before when ever I called home it would say NOT_AVAIABLE and not my name - for AT&T you need a access to your account online and go to the user infromation and the primary user and that is how you change the name that displays on the caller ID.
My family all have verzion cell phones. I think verzion should do the same thing.
becasue we here are getting tired of wrong numbers call our cell phones.
Add me to the list of people who are very disappointed that Verizon doesn't support outgoing caller ID. I had this on t-mobile, and took it for granted that Verizon woudl have it as well. It seems a base-line requirement.
Most of the people I know don't answer a call that shows a generic caller ID. I know I never do.
T.
One concern they may have is everyone caliing in to have names attached to the secondary phones.The only name VZW knows is the accounts owner.
Now they could make a program to allow the account owner to change them via their MyVerizon account, but considering the lack of urgency in, 'Diligently' (Verizon's word) fixing the backup assistant, I do not see the option coming anytime soon.
Verizon is the only company - if I recall correctly - that won't give your name to anyone. Therefore, if they attached names to all caller ID's they would essentially be giving your name to everyone that wanted to look up your number, right? Remember when some of the wireless companies wanted to make a call phone directory? Verizon flat out refused to even consider the idea because it would make cell numbers public. I think that this issue has something to do with just that, privacy.
http://www.foxnews.com/story/0,2933,119783,00.html Referring to the directory "the nation's largest wireless carrier, Verizon, has chosen not to be a part of it."
After experiencing the same issue, I found the answer.
Login to your Verizon Wireless online account
Select the line that you want to amend
click Manage Device
Then on the right side look for something called "Share Name ID"
You can use this to change the caller ID sent out to those who do not already have you in your address book.
