1.So last June I had to get a new phone and I decided to get a two year contract with Verizon
even though I knew I had to leave the country for a year. The sales rep specifically told me I could suspend the account without billing for a year and that is why I got the phone with a contract in the first place.
2. Before I had to leave the country(last august) I called customer service to make sure I could suspend it without billing for a year. I would have disconnected my account if i knew I couldn't. She said yes. The only thing I had to do was to extend my suspension online every three months.
3. After 6months(This march) the website said I couldn't extend my suspension anymore. I called customer service(from overseas) and the first person who I got connected with told me I couldn't extend my suspension anymore. And the call got disconnected somehow. I called again and another rep told me that I could extend it and that she took care of it. Because of what the first rep told me I specifically asked her was this suspension with or without billing and she said without billing. And then she told me that it was good for another three months.
4. Yesterday(May) I found out that I had a billing of 384 dollars. I called the customer service and the rep told me all that she could do was to give me a twenty percent discount. She said that the rep before only extended my suspension for a day and after that it reactivated.
Everyone keeps lying and lying about everything . I could have disconnected my line much earlier and with a much lower cost if the first rep didnt tell me what she did. And why would one tell me that she extended the suspension for three months when she couldnt? I am very disappointed at this moment but I don't have the time or money to keep making international calls. Is there anyone I can talk to about this or anyone who can help me with this?
