Moto Display Issue- Droid Turbo

I recently got a droid turbo and it was working perfectly. I have the Moto Display turned on. It was working perfectly and when a notification came up, I would hold down on it and it would show me a short summary, such as the subject of the email. Now, the notification comes up but when I hold it down, the summary doesn't come up. It just shows a blank spot.

Any Ideas?

Thank you!

Accepted answers

mielli1

Hopefully you see this before doing a hard reset of the device.....

You may have set the option "More Privacy - hide notification details when using any screen lock."

This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.

In order to change this setting: from your homescreen, tap the app drawer> swipe through to find "Moto" and tap to open> Tap the Gear icon (settings) in the top-right corner> Tap Display> Untick the More Privacy option.

Hope this helps!

All comments

Verizon_Support

savannahh It can be alarming when device functions change. Let's gather more details. To be clear, when did it stop functioning? Are other notifications impacted or just email?

SheritaH_VZW

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savannahh

It stopped functioning on Thursday the 12th? Somewhere right in there. It quit functioning on all notifications. I just used email as an example.

Verizon_Support

Thank you for the clarification savannahh. Has there been any software updates since purchasing the phone? Was there any new applications downloaded right before this issue started happened? If you reboot the phone does it work for a while and then start having the issue again?

CandiceH_VZW

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savannahh

It does not work at all. I tried clearing the cache partition with the Motorola Customer Support and that didn't work either. It just stopped working without any changes.

mielli1

Hopefully you see this before doing a hard reset of the device.....

You may have set the option "More Privacy - hide notification details when using any screen lock."

This will display the exact behavior you are describing when using a lock screen other than swipe. Including PIN, password, facial, etc.

Hope this helps!

savannahh

I luckily did see it before I did a hard reset! One of the apps that I had installed had automatically checked that box and it grayed it out. I had not even seen it!

Thank you!mielli1

mielli1

Great, I'm glad that worked out for you!