Unable to make calls

Suddenly my Note3 is unable to complete calls. It just keeps dialing eventually ending call. Any hints as to why this is happening??

Accepted answers

Slammi

Finally fixed the problem...I don't know if sim cards go bad but I pulled

the one in my phone out for a few mins put it back it and now everything is

fine. Mind you the 1st time I tried this it didn't help.

On May 14, 2015 4:05 PM, "Verizon Wireless Customer Support" <

All comments

TheNatural

Have you powered the phone off and taken out the SIM card and reinserted it? You can also put the phone in safe mode to rule out any issues with a 3rd party app although that's stretching it......

sabrina1994

Hey, I'm sabrina,.. And ive never used this site before, but I realllly need help, and I can't post BC I'm not "allowed" too on here or whatever , cuz I'm not the account holder lol but lastnight, all of our phones got shut off for about an hour, and ever since then I cannot call or text. I can get them, but I can't do anything.. I was wondering If you could help me?

sabrina1994

I have a droid maxx, and I have not the slightest clue how to take the back off.. But I've done everything, and I don't know what else to do

Snn5

If you are having issues with phones, calls, texts, and data, you should have the account owner contact Verizon customer support.

Slammi

I have called customer service they were unable to help me

TheNatural

Your phone does not come with a removal back, the battery is pre-installed. Your SIM card which gives you service is located within your volume key on the phone, it is all one piece that slides out. See if you can remove that for 1 minute and then reinsert it. You can also do a soft reset on your phone by holding down the power button for 10 seconds and letting go once the Motorola logo pops up. That should or at this point would have helped. :smileyhappy:

Verizon_Support

sabrina1994,

I am sorry to hear you are experiencing issues removing the back door of your device. However, this device does not have a removable back door. If I may ask why are you looking to remove the back door? We want to help so please share additional details.

KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

sabrina1994,

Help is here! It's important to make sure you get your phone working. We don't want to take the back off of the phone as it doesn't come off of the Maxx. The SIM can still be removed though following these steps:

http://vz.to/1cGhcF1

Can you try that and let us know if the phone starts working again?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!