I was at a home show with my wife and two friends, when a person from an authorized Verizon dealer asked who we had for phone service. we told them vetrizon and also told them that we had two smartphones for my kids and two basic phones for ourselves. because we did not want to pay anymore than what we were paying. he looked at our plan and told us that with the new plans they have we could also get smartphones for ourseves and get unlimited minutes, instead of 700 shared minutes. and that we would still be paying around the same price. That sounded really good, so he convinced us to switch. The next day I went to another Verizon dealer to make sure that the plan was switched to unlimited minutes. It was not yet changed, but he did change it while I was there. I also asked him to check the cost of the plan and told him what the other person had said. I told him that if it was not about the same as what we had been paying, we would switch back . He told me that was correct, it was about the same. Then a couple days later we had a problem with one phone , so we had to take it to another authorized dealer near us. I also had them check what my cost would be for our plan, otherwise we would switch back to our old plan. And he also told me it was about the same. NOW I get my second bill and it is around $40 more, and they tell me that's what it is. they must of come up with the wrong amount before, and that is what I must pay. Yet 3 different people assured me it was less ( when I still had time to switch back) I feel like they trick you into switching, nowing that you will not have a choice later.
