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Extremely slow LTE data in Castro, San Francisco

I have an iPhone 6 and LTE works fine most everywhere except on or around Castro Street in San Francisco. Most of the time, I can't even run a speed test since the free OOKLA app reports "Network Connectivity Issues." Other times, it's extremely high latency and low bandwidth. It's like this even though it shows 4 or 5 "dots" of LTE service. I also have a Retina Display iPad Mini with LTE service and see the same results, so I know it's not my iPhone.

When I switch off LTE and drop down to 3G on either device, I get decent data speeds (for 3G). I've also tried switching my iPhone LTE from "Voice & Data" to just "Data" with no change. I actually live a few blocks east of Castro where LTE service seems fine.

It's been like this for months. Is there some Verizon tower that serves that part of San Francisco that's either faulty or needs an upgrade?

Comments

Paul_J_Lucas

Via a Facebook post to friends who also live in San Francisco, this problem is not unique to me. Others who live around or visit the Castro have this same problem. Some have left Verizon Wireless over it.

supermaurosf

Four years later, this problem remains the same. Nothing changed. It’s frustrating.

Verizon_Support

It's worrying to see you've been experiencing slow data speeds for the past 4 years, and we are here to help. Please tell us, what other services are being impacted? Is this also happening while being outdoors? Is this affecting multiple devices?

GeovannJ_VZW

supermaurosf

Yes, it's affecting multiple devices, actually all my friends who have Verizon are unable to use LTE in the Castro area. It gets worse indoors like bars and restaurants in the area. My solution to be able to send a message is to turn off lte temporarily. As mentioned in other posts it does have to do with band 13. As I move away from Castro and 18th St the phone switches to band 44 or 66 then the problem is gone.

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