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Verizon should just admit they messed up on the lollipop update

Instead of trying to do all this useless troubleshooting, and telling people about a stabilization period that doesn't exist. The fact that this update is garbage is very well known. Just admit that it's flawed and work with LG to get it fixed. I'm also a little upset that the G2 got 5.0.2, and we got 5.0.1. Really??

Comments

ynggrsshppr91

Verizon isn't going to admit something they had next to nothing to do with. LG [messed up] the update, LG sent it to Verizon, and LG is the one who will fix it.

Edited by:Verizon Moderator<<>>

unknown

People don't follow proper upgrade procedure nor do proper follow up after upgrading then blame everyone but themselves. Most people aren't having an issue. How do I know it would be MAJOR news. Google would be demanding carriers pull back the updates. Most people with Lollipop love it. so there is no "mess up"

crynosis

All updates go through carrier testing. All of them. They had a part in it. Don't be so naive.

crynosis

I also know plenty of people who follow proper procedure. It may not be everyone but there are lots. I myself know what to do. I flashed my phone back to kit kat. After numerous testing and factory resets, the update was just buggy. Even Verizon is aware of the issue. I've talked to plenty of people there, and other people across numerous channels.

ynggrsshppr91

Guess what? That lovely carrier testing is done on out of the box phones. Not something some person has installed 100 or so apps on. So stop being so naive

crynosis

Not naive. I know what the testing is done on. The issue isn't just limited to third party apps. I just want a fix as I am sure lots of others do.

TheNatural

Hahaha, wow I had to laugh really hard there for a second.......Verizon and this includes ALL carries out there have nothing to really do with ANY software update, the development and maintenance for bug fixes on ANY smartphone. The software gets tested before release but that's about it. No carrier designed the Lollipop user interface or how it interacts with all the functions of your device. Read your "Customer Agreement" and you wouldn't be blaming your carrier for stupid issues like your phone overheating and wifi not connecting properly. Blame the manufacturer and Google......

stef7

The carrier should step in and make things right. People who experience trouble upgrading, (and that wasn't necessarily of their choosing) should be taken care of.

Heck, I upgraded properly, and my LG G2 works fairly well for the most part, but, KitKat was better in many respects. There may be some things to like about the UI, but this update wasn't necessary, and people should be allowed to revert to KK without voiding warranty and without subsequent nagging.

Oh wait, that's not possible... If the carrier had to provide new devices with properly operating features they would get this situation straightened out, and releases would be much better in the future. VZW should have OEM reps here helping people....

Peer to peer support works in many cases, but its clearly not sufficient.

bizzareone

Last chance to read and understand something... NONE of the cellular carriers have input on these software updates. VZW, AT&T, SPRINT, they do not write the code for the phones.

Google owns android.(android is the OPERATING SYSTEM)

The manufacture of the device are the ones that test the operating system and any "bloatware" to make sure it will work right with said device.

APPLE releases their updates to all their device all at once.

ANDROID device are rolled out in graphical sections.

Lets review, the cellular carriers do not program the phones and do not have input on how the new operating system behaves or looks.

(if your tire blows out on your car are you going to blame the CAR manufacture or the TIRE manufacture?)

ggnmg3703

I think the main point is being missed here on this. Regardless of where the update comes from and who does or does not code the update does not help the fact that a major mistake was made by releasing this update. The issues that are happening were VERY well known issues that should have lead to any smart person/manufacturer/carrier to not release the flawed update. I pay Verizon directly and I am only a Google and LG customer by indirect relations. Currently, I am working with a Manager of Verizon that has already indicated that it is Verizon's responsibility to make this right with each and every one of their customers.

Also, I had the tire scenario happen to me and guess who I contacted to replace my tire...the car manufacturer since it was the original tire that came with the car. They replaced all four tires (free of charge) due to they determine that a defect was present and wanted to make sure the defect was not present in all tires. Why you ask? ... because that is what you call customer satisfaction and loyalty to your customer. That is all we are asking from Verizon...to provide customer satisfaction and loyalty to us.

stef7

I can read and understand quite well. I see your points. No need to be condecending.

The OTA doesn't push unless VZW approves it. They don't code any of the software. One can argue their responsibility ends at determination of network compatibility. However, they also accept the initial software load and the tools to upgrade devices manually if the OTA doesn't work. They also enter into agreements based on the associated functionality of all of it (OS, Low-Level Firmware, User Interface Customizations, etc).

The process should not FORCE an "upgrade" on anyone if it does not involve some network incompatibility that the carriers must guard against. Informed consumers cannot realistically dismiss the upgrade being pushed onto their devices; if they don't mistakenly fail to dismiss, it will eventually force download and install. They cannot revert back to a known-good state without voiding their warranty. In essence then, the Carriers are forcing the consumers to potentially compromise the functionality and reliability of their devices without an appropriate means to address the situation.

ggnmg3703 has it right. VZW must protect and support it's customer base. They should have guarded against the OTA even though the network compatibility evidently was proven to their satisfaction. Carriers should force the OEMs to step up and provide highly-competent support personnel to ferret out problems when they arise. They should also recognize that it's no longer satisfactory to allow these distributions which even if people perform an FDR isn't necessarily guarenteed to complete properly, thus rendering a phone highly unusable, or seriously degraded. It's not deterministic. The update model is broken. The carriers need to do more to protect people. They need to demand more from the OEMs and from Google.

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