I enrolled in Verizon Edge back in November and it has been a nightmare ever since. When placing the order for the new decive, I completed the transaction on the phone with a Verizon representative. After hanging up the phone, I received the order confirmation, however it was ordered under my husband's number, not mine. I immediately called them back and the representative assured me that he took care of everything. When the device arrived, the receipt still had the incorrect line on it and again I called Verizon and they assured me that it was fixed. I sent my device back and received confirmation that they received it. I keep getting emails and texts stating that I never returned the device, however they are expecting to receive my husband's device, not mine. I am on the phone for hours on end trying to fix this and I do not know what else to do. Verizon keeps billing me $300 for not returning the device, when they have it. Every month, I battle with verizon because they have charged me this equipment fee and they have turned off my service until I call back, explain the situation and it is temporarily restored. The people I speak with claim that they have fixed everything and it never gets fixed! Not to mention they messed up the upgrade date on my husband's phone so he has not been able to upgrade because of this nightmare. I have had it! Six months of dealing with this is ridiculous. I don't want to leave Verizon, but I can not take the inefficiency or lack of follow through. If I leave Verizon, will this end or will they continue to harass me for this other device? Any advice is appreciated. When I call Verizon, I am tossed back and forth between financial services and customer service. I ask to speak to a supervisor and it is never resolved.device
