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Trade in / Recycling program return policy?

I am wondering if I send in my phone to the trade in/recycling program and it is denied........will it be sent back to me or will Verizon keep it and not pay me?
The website says that devices will not be sent back, but when I was chatting with a Verizon representative she said it would be sent back. Which is it?

Comments

dad_of_2

You will not get it back. A lot of people on these forums are trying to get their phones back and are not able to.

Momma23dogs

You don't get the phone back. And they add what ever the allowance for the early upgrade on your account. Figure $200-300 bill if your phone fails inspection.

IF it is damaged in shipping, you have to prove it, or you get stuck with the bill.

i Say, keep the phone or ebay it.

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