So this post is to hopefully make someone at verizon realize a major fault. So my issue started out on Christmas. My wife got me an ellipsis 7 as a gift . I had been talking about getting one anyways so she got one that was free with a 2 yr agreement. I was pretty pumped at first, but right away i found out it was defective. It would take 40-50 trys starting it to get passed thr android screen and then it would usually work ok until i put it on the charger, then it would do it again. Sometimes it just shut off for no reason and then wouldn't start back up. It would take at least 1-3 hours to start. So being that I work a lot, i wasnt able to stop at a verizon store until the 2nd week of January. This was like 13 days after xmas but she got it a few days before so it just put me past the 2 week rule. So instead of just swapping it with another one they said i needed to mail it in. The day I sent it in, the device was charging and when i went to start it, it started smoking and there was a burn mark on the back! I called to tell someone and they were not worried about it.So I in sent it in. It took about a week to get the box and its been like 2 weeks since I sent it in and I haven't heard anything. The instructions that came with the shipping box they sent said to take down a number that was on the tablet to use for tracking but there is nowhere online to search the status. So i called and whoever i talked to didn't have a clue what to do to locate it but after a while on hold she said there is no record they recieved it and just wait another week or two. All of this for a piece of crap they sold me. Ive been a customer of 3 lines for 6 years and probably would have been for the rest of our lives so at $200 a month thats $2400 a year lost over a defective device that you gave me. So last night i went to sprint and purchased a samsung tab 4 (love it by the way). i just got my wife an iphone on verizon and i got my mother a phone a couple years ago. So currently i have 2 - 2yr contracts 1 tablet and 1 phone. Im just going to keep the tablet for the 2 years ( if they ever return it) but sprint is paying me for the early termination fee for the iphone and they are cutting our bill in half. I might pay early termination fee for tablet too but i havent decided yet. Lost thousands of dollars because of their lousy customer service and lack of concern.
