Why do I keep getting an update error?

I've tried everything and my phone will not update to lollipop. Keep getting an error during install and then no changes made message after booting. I've cleared the cache...I have plenty of space..just resorted to factory reset and cleared the cache again. No changes. Very frustrating. .

Accepted answers

BarryHolroyd

FIXED!

I eventually fixed this issue with Kies, which is the user-level app from Samsung that can upgrade/repair the OS.

After running Kies to "repair" my OS, I was able to run Verizon's Repair Assistant -- it installed I545VRUFNK1 but, like the Software update function on the phone itself, the Verizon Upgrade Assistant thought that I545VRUFNK1 was current for my phone (not true, of course).

This was apparently an issue on the server end, possibly related to the idea of rolling out the release to devices over time. I tried the Software update the next morning on my phone and it worked perfectly!

Barry

P.S. Be aware that you have to have a completely stock image installed before installing or upgrading Lollipop. See http://www.androidpolice.com/2014/11/13/psa-new-lollipop-ota-procedure-means-update-will-fail-system-modified-way/.

All comments

notrace34

My phone is not rooted and never has been. The last minor update worked fine. Phone stud says official.

notrace34

Tried upgrade assistant on computer. ..says firmware not supported. Beyond irritated now.

notrace34

The first time I tried it showed 2 updates available. The first one said it was to prepare it for lollipop.That one went fine. This sucks.

notrace34

Thanks for all of your help Verizon.....not. This is pure bs

drsky125

I have exactly the same issue. First updates went fine. The second one generates an error message during install. Factory reset did not help.

BarryHolroyd

Same here -- the exact same problem.

bkobren

Exact same problem here. I have tried three times and get the same error.

vic32

I wish my phone wouldn't have updated lollipop,i've had nothing but problems with it since. I'm on here trying to see if others having same problem

jimmyg95

Update went fine for me tho 1 bug is when I press clear all in taskmanger but overall I have no issues with lollipop

petesphone80

I'm having the exact same problem! I am usually hesitant to update, so it took me awhile to do the last minor update. After that, my phone would randomly reboot. I then discovered there was ANOTHER update released a couple weeks after the first one. Why didn't I just get the newest one?! It was months after it came out! Now everyone's having problems with the Lollipop update.....GET IT TOGETHER VERIZON!

BarryHolroyd

FIXED!

I eventually fixed this issue with Kies, which is the user-level app from Samsung that can upgrade/repair the OS.

Barry

BarryHolroyd

Hmmm... the system wouldn't let me edit my message, above.

Regarding the "P.S." -- the hyperlink describes Lollipop installation on Nexus devices, but I assume the same issue applies to all devices, including the S4.

Verizon_Support

Oh no! This is quite a concern for us. You definitely need your phone up to date to keep up with you and to receive the great benefits new software offers. Please reply back with the Baseband Version and the build number. We need this information.

What is the error message you receive when you attempt to update? Did you restore from a backup or as a new phone?

AdaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

vic32,

We do not like to hear you are having issues with your device. What exactly is going on after updating your device?

LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

notrace34

It's fixed. Phone was replaced and updates went fine. Don't know why it wouldn't work on the first phone.

jenn1015

I can't update my phone either... it won't installed. The Droid guy falls over dead within seconds. What do I do?

bigsexyjoe

Build #: KOT49.I545VRUFNK4 and i am literally having the exact same issue as the original poster. There is an error and lollipop doesn't finish installing

petesphone80

I finally got the update to work by using Samsung Kies!