I have been a Verizon customer for more than 10 years, and have always been pleased with their service and support. When I switched to the galaxy s6 a little over a month ago, I have had consistent problems with my data usage. Attempts to work with customer service have been futile, and they insist that I need to increase my data plan. In the 10 years that I've been a Verizon customer I have never exceeded my data allowance. However, since acquiring the galaxy s6 I have reached the limit of my data plan before the month is even half over. This is while sitting at home with a strong reliable AT&T uverse wifi connection. I am also on wifi all day while at work. The only time I am NOT connected to wifi, is when I am in my car or on the rare occasion that I might use my phone while out to dinner. I've been extra cognizant of it because of the issues I had last billing cycle. What this boils down to is fraud. Verizon is gouging me for data usage that I am NOT actually accruing.
Just tonight, I was watching a video on my phone. I received a text that I was at 75 percent of my data allowance and there are still 10 days left in my billing cycle. I continued to watch the video and within 3 minutes I received another text that I had reached the maximum data allowance for my plan. This is all the while connected to my wifi which is always on and has excellent signal strength. I am sitting right next to the router.
Has anyone else had this issue? Weather with the Galaxy S6 or other phones? It's really frustrating to all of a sudden receive notifications that I am over my data allowance while I'm sitting at home connected to wifi. It's ridiculous and upsetting. the response I received from customer service was that I needed to increase my data plan. Even though I have been on a 2GB plan for as long as I can remember. When I protested, they told me it would be a lot cheaper than paying all the overages that I had accrues. Gee, thanks. Again, I have never gone over my data allowance, EVER.
