From My Verizon Wireless website, FAQ re Roadside Assistance Service:
With Roadside Assistance you're covered anywhere in the US, Puerto Rico and Canada - whether you're in your own vehicle, a friend's vehicle or a rental. You can even lend your mobile device to a friend or family member, and they'll be covered, too. Your mobile device simply needs to be at the location of service.
Towing up to 10 miles
Charging your car's battery
Delivering three gallons of gas or diesel fuel
Removing a flat tire and replacing it with your spare tire
Winching
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This morning my truck died while parked at my daughter's country rd bus stop, approximately 1.2 miles from our home, and 4 miles from our small town. I called Roadside Assistance to have my truck towed to my home. I explained to the customer service rep that I am recovering from neck and back surgery, not that I expected it to matter to him. It sure mattered to me. I was underdressed and ill-prepared, never expecting a vehicle problem. Running late, I left without my usual coat, cap, and gloves. My bad.
After being left on hold for what seemed like forever, I was flatly informed that the only tow truck in my area was broken. No roadside service would be provided to me. He made no offer or attempt to reach a tow truck in a neighboring town ( 3 miles away ), and made it clear to me that he had no intention of calling Wichita ( 11 miles ) for a tow truck. When I asked him why he just said that he couldn't. He offered no reason, no good explanation. I was told he simply could not help me. He was cold and impersonal. He couldn't have cared less. When I asked him what I was paying for and depending on he gave no answer. I was furious. Consequently I paid $65 for a tow truck driver from my town 4 miles away - the town that supposedly had one broken truck. I even know the guy, he has helped me before. He said that he doesn't do Verizon calls anymore because he never got paid!
So...the moral of the story is that Verizon Roadside Service is a joke. A waste of time and money. A lie. And a fraud. Thankfully i was able to find a ride home within the hour. It was 20 degrees outside and I was frozen to the bone by the time I got home.
The lack of concern shown by the customer rep was disappointing. His flat affect and unwillingness to search outside a 4 mile stretch of highway to complete his obligation to a customer in crisis was surprising. I was shocked. I should have demanded more from him but I think I was in shock.
I'll be calling Verizon for reimbursement. It's the least they can do. If they won't reimburse my expenses for the tow, you better believe I'll be asking for two yrs worth of fees for services not rendered.
Shame on you Verizon!!
