I received an email and a text message saying that I am eligible for an early upgrade for Samsung Edge
When I called in customer service first they tried to confuse matters by explaining how I wasn't eligible and giving out some dollar amounts.
I asked for the supervisor and now he started explaining how this text was sent as a mistake !
Well of course I said even if it was sent by mistake, and now that it was sent and I had it , they should honor what they offered and upgrade my phone anyhow...
The condescending attitude coming my way didn't really solve anything and the supervisor simply hung up on me when I tried to argue my point.
Not sure if management at Verizon reads these discussions , but if they do I have few questions
1.If the supervisor admits its a mistake what's the best way to solve it, hang up on the customer ? Because you don't have a solution, just insult the customer. Not sure if this is called customer service. The least they could do is listen and explore options, rather than give out the attitude of " either agree with me or I hang up!"
2.Even if this text and email was sent as mistake, shouldn't a nationally acclaimed company like Verizon honor its commitment sent via the text and email ? After all I have been your customer for 3 years and supposedly " loyal" and that's the reason you sent me the option to upgrade in the first place!
Anyhow I am pretty sure nothing will come out of it. But it would be simply accepting injustice by not sharing the real picture behind all what looks nice and friendly on face of it!
