very disappointed with call quality

For the last 4 months I've been trying to figure out why callers need they can't hear me or I've become very quiet. After having problems again last week I finally realized it isn't me or the coverage, it's the phone.

Here's what I've tried:

Turned HD calling on- made call quality worse so I turned it back off.

Hard reset- no change

Replacement phone - no change

Software update - no change

Replacement SIM card - no change

Everyone I've talked to at Verizon has been extremely polite and they genuinely sound like they want to help. Unfortunately they don't appear to have the resources or knowledge to fix the problem. I don't know what will happen tomorrow when I call to tell them the SIM card replacement didn't change anything.

It's anyone else having this problem?

Accepted answers

Brad6821

Got a phone call today from Verizon Executive Relations. They are sending me a Samsung Galaxy S5 as a direct replacement for my LG G3 because of the ongoing issue and the apparent lack of a solution from LG.

Just to be clear, I've been frustrated with the device and the "dead end" I thought I was at but everybody I've spoken with at Verizon has done their best to help and now with the end in sight I can honestly say that I'll be a happy customer once again.

All comments

dilbertaz

Have you checked the following settings:

If you have access to either a wired or bluetooth headset it would be interesting to try that and see if it helps, if it does that would infer microphone problems, the other thought is that both the previous and current device are potentially from the same "pool" of faulty devices (this text came from androidauthority.com

Potential Solutions –

You can go into Settings – Call – Voice enhancement and turn it on or off, and check to the see the difference in call quality in both states.
In the same menu, you will also find Privacy Keeper, that you can turn off, and that may help with the issue of distortion and interference.
Users who have complained about this issue have mentioned that this may have had to do with a whole batch of faulty devices, and that a replacement device has worked fine, so that may be the best way to go if this is major problem.

Brad6821

It works fine with wired headsets and Bluetooth. I've tried all the settings and nothing helps. I really feel like the noise cancelling feature is terrible.

Brad6821

No luck with Verizon. Basically they told me they can send an infinite number of LG G3s or I can pay $375 to buy out my edge contract. It's a known manufacturing issue and LG's problem.

I'm off to Sprint and T-Mobile to see what THEY can do.

Verizon_Support

Your loyalty is very important to us and we wouldn't want you to leave. It is our goal to provide you with working devices at all times. Since the LG G3 is the phone that was purchased, it is the only phone it can be replaced with unless you're eligible to Edge up. How is the rest of the services with the phone working as far as calls/text/data?

SheritaH_VZW
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Snn5

Better to pay off the phone, then sell it for a little loss than to trade it in for complete loss on a contract buyout from another carrier.

Brad6821

Snn5

Careful with that S5 update. You'll be in the same boat again.

pburdon

I'm curious if they charged you the 40.00 to activate the new phone. I have been trying for almost a year to get some insight as to why I can't have good call quality consistently, and nobody can tell me. They never offered me a new phone :smileysad:

Verizon_Support

We want you to have the best service possible. What specific issues are you running into? Is this only in a certain area or everywhere?

CarleyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

BPT323

lucky you, i've had the same ongoing issue with my phone since purchase, & the replacement they sent me. unable to have conversations on anything but speakerphone is unacceptable. additionally the cross feedback from speakerphone causes any automated system to think you hit phone number buttons.