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Considering Changing Services

I'm frustrated. I am a long time customer who always pays on time. I have 5 months left on my contract and I would like to upgrade to an iphone 6. I currently have an iphone 5c. I remember when the new iphones came out there was a deal going on that you could upgrade early, but I missed it. I am eligible for upgrading to Verizon Edge. The only thing I don't like about that is I would have to turn in my current phone and get nothing back for it. I can sell my current phone for at least $250.00. I IMed customer service because I was wondering if I could pay off my contract early (since there is only 5 months left) so that I could keep my phone and still upgrade early. She said no, that I would either have to wait until my contract runs out or pay $299 for not turning my phone back in. I realize that is the around the cost of the early termination fee but they used to be pro-rated so that the closer you got to the end of the contract the less you had to pay. She kept telling me I was getting value for my phone when I return it for an early upgrade. It's 5 months. I can keep my perfectly usable phone for 5 months and then when my contract is done switch companies. I don't usually ask for things like this and I probably wouldn't have even thought to ask if there wasn't a deal going on back in early January where you could upgrade, but I find it rather frustrating that Verizon offers no discounts or really anything to keep their customers. I've never called and asked for something like this and it kind of floors me that they don't have some kind of customer retention plan in place. I guess years of working customer service I would have expected more! :smileysad:

Has anyone else had any better luck?

Comments

daonys

I really don't understand why people feel like just because "they never asked for anything like this before" it means they should automatically get whatever it is they want. You agreed to a 2 year contract with the purchase of your 5c.If your phone is fine to last another 5 months, then use it and sell it then. You also have the option to purchase the new phone at the Full Price option and then sell your 5c to make back some of that cost. You say that you don't want to turn in your phone and get nothing for it, but you are getting something. You'd be getting the phone you want when you want it without waiting, and they would break the remainder of your contract term without charging you a cancelation fee (which for a smartphone would be about $120). If you want to switch, switch. But are you going to keep changing carriers each time one of them doesn't give you what it is you want?

Snn5

Wait it out 5 months or buy full retail and sell current phone. No sense in breaking contract, because if you do that just to pay off the ETF then you lose your phone number. To break contract youd have to port to a new carrier, then port back to Verizon, along with an ETF from the new provider, for which youd have to buy a new phone from.There is no easy way around this other than buy full retail or wait it out.

mandaz000

And i'll never understand why people can't write what they want to write on these things without getting bashed by someone else. And I did offer to pay an early termination fee on my contract. The $120 would have been worth it to me. But she said that wasn't an option.

And yes I do plan to wait the 5 months. But like I said I've worked as a CSR and I expected more. I never asked for anything for free, I just wanted to "buy out my contract".

Snn5

Yes, but to buy out your contract is to pay ETF, and you can't just offer to pay the ETF, you'd have to cancel service and lose your number, then pay the ETF, then re-sign-up as a customer again with a new number. I understand you wanting to just pay the money and seamlessly begin a new contract with a new phone, or end that contact and go Edge.

daonys

I'm just going by what you wrote which sounds a lot like you're upset that you didn't get what you wanted. You can break your contract and pay the cancelation fee, but the rep was right that you can't do it if you want to keep your phone number. Your number is attached to the line you'd be canceling.

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