Backup Assistant Plus

Debbie652

Since the last update a few days ago my Backup Assistant Plus keeps saying it has lost network connection - What do I need to do to fix this problem?

Verizon_Support

Hi Debbie652!

I'm sorry to hear that you've started experiencing issues with your backup assistant. May I ask which make & model phone you have? Are you connected via WiFi or 4G? Do other web based apps work? Please update us with some additional information, and we can assist further.

MichelleH_VZW
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