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why does me phone keep disconnecting from wifi

My phone (lg g vista) constantly drops my wifi connection. It is the only device on the network that does this, not even my mom's lg g3 has the same issue. This is incredibly frustrating. Please help me find a fix.

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Verizon_Support

steynedhearts,

We're here to help make sure we get your LG device connecting properly again! When was the last time you were able to connect to this WiFi connection? Are you still able to connect to other networks? Please share a few more details so we can assist in finding you a resolution. Thanks!

TrevorC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

steynedhearts

The issue isnt that i cant connect, its that i cant stay connected. I can still connect to other networks, so it may be an isp thing, but i just want to cover all my bases since my phone is the only device that has the connection issues.

stef7

Go to settings Wi-Fi and click menu button and select advanced Wi-Fi. Select Keep Wi-Fi on with screen off, and uncheck avoid bad Wi-Fi. Power down and back up. See if that makes a difference.

steynedhearts

I already had avoid poor connection off, and doing the rest of your suggestion had no effect.

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