I added home fusion to our account about a year ago. It worked wonderfully for the first few months, then we started having problems. None of the devices wanted to connect, or they said that there wasn't any signal. We were reduced to resetting the device two, three, and even four times a day to get an internet signal. I take online college classes, so a good internet signal is very important. It's why we got the thing in the first place. After a few months of the frustration of resetting several times a day, we called support and got them to do a factory reset on it, and it worked great again. Two months ago, it started doing the same thing again. I let it go, and reset pretty much any time I needed to use the internet until last week. Last week, it got to the point where even resetting it (powering off, unplugging, and even pushing the little recessed button in the back) didn't do anything. I called support last Friday, and patiently explained everything we've done to get it working, and waited while they did a factory reset. The factory reset got it working for that day, but the next day, it went right back to not working at all. I was told that a support ticket was put in for a permanent fix for it, and that it would be fixed by Monday. It is now Monday, and I've had to reset the thing 4 times this morning just to get online at all. It's quit working at all on me three times today, and it's barely noon. Is there any way to get the support ticket escalated so that I can get this resolved before I miss classes because of not being able to get online?
