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Ordered phones on 2/8/15 and have not received it yet...

I ordered phones for my family on 2/8/15. It is 2/18/15 and on the order status it says that they are still processing and that I should check back later. What is taking Verizon so long to ship the phones? Does it usually take this long for phones to come in?

Comments

Verizon_Support

It's imperative you receive your devices in a timely manner! Are these new devices or upgrades? Have you received any communication via text or e-mail?

YosefT_VZW

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thisizkim

Hello, thank you for the response. I have spoken to the customer care line and it looks like the order was cancelled because not all terms and agreement were accepted. I am going to reorder.

Verizon_Support

thisizkim,

Thanks for keeping us up to date. We're glad to hear that a new order is getting started. In the meantime please let us know if you have any other questions or concerns.

AdamG_VZW

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Gsteele30

I just purchased a new house. As I have worked there over the past 2 days I have realized that my iPhone 6 does quickly. The phone is constantly search for service and often bring up an error say cellular connection could not be established. Is there a place to report the area? Just figuring out if we need to switch carriers.

Thanks!!

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