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Note 3 Reception Issues

I have in my hand the 3rd note 3 and it continues to have the same issues...poor reception in both mobile days and especially wifi...sitting in a Starbucks and it won't even load pages and it shows 5 bars.

When does customer service become the most important job of a company. I'm so tired of resetting to factory settings, blah, blah, blah...every time I call same song and dance. Finally, ok, we'll send a new phone that doesn't work either.

By the way it's not towers either. I travel in 600 mile radius, it's the same all over. If you have that many tower issues, you should get out of the business.

Customer since the early 90's and I am considering making some changes...so frustrated. I just don't have time for this nonsense over and over. The time spent on this now measures on days...

Comments

jorgeo_vzw

auctionman

Help has arrived! Thank you for your many years of loyalty. We would hate to
see a loyal customer go. Let's make sure we get this issue fixed and start
receiving the service we come to expect. What zip code are you having this
issue in? Are other Verizon wireless customer experiencing the same issue that
you know of? Is your software up to date?
App>Settings>Aboutphone>Softwareupdate.

JorgeO_VZW

auctionman

20646, , my range is from here to Pittsburgh, to Lancaster, to Winchester, to Bealeton...Of course the software is up to date...these are all the things that have been done and talked about endlessly in the past.

With all due respect, you are going to have to come up with a better response that this.

Im not kidding, Third phone in less than a year...

Verizon_Support

Thanks for the information auctionman. I show you should have good service in your area. Are issues inside our outside? How long have you had the issues? Have you tried a SIM Card pull http://vz.to/1swpRBm ? We can also file a ticket for the service issues in your area. How is service at home inside and outside?

Kinquana_VZW

Follow us on Twitter @vzwsupport

Jstarka

Having the same issues im one note 3 number 5, with issues from poop signal to charging port to errors to rebooting to camera not working. All after spending hours with tech support wanting to send me another defective note 3 Number 6.. i love still having my unlimited data but my loyalty to Samsung and Verizon is going away fast.

BridgetSpace

I also have a Note 3 and used to work for a diff major service provider (but have VZW always). I know you're getting annoyed because they always try to do the same steps you've ALREADY done hundreds (ok, maybe just a dozen) times over!

So, being an Android user and an industry insider, I'm going to skip all that with you. Sometimes it's not actually the service but rather the phone that's screwing up for various reasons. This has been going on for me for far too long on my Note 3 but I refuse to get a warranty replacement unless I have to. I am freeing up my phone's memory... this INCLUDES the SD card. I'm trying to remove apps I no longer use, photos I've had forever that I will never need and texts that I've been keeping FOREVER. Phones are like PC's... once the memory gets full you get all kinds of errors which, from my experience, leads me to believe that is a contributing factor.

I had my fill yesterday when my phone just wouldn't go on the internet at all! So, I'm working on deleting this stuff this morning and will go out today to test.

Verizon_Support

Hello Jstarka,

We appreciate your patience with working with us and your replacement phone. Our phones go through various checkpoints to ensure you receive a quality device. I am confident that you will be happy with this phone. Keep us updated if you continue to have any questions.

YareliM_VZW

Follow us on Twitter at @VZWSupport

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