Child Item

Site Totals

61561 Questions Answered 271 Categories

Verizon $200 IPhone

On April 10, I received an email directly from Verizon about upgrading a phone to an IPhone 6 for free by taking advantage of a $200 credit offer. I called my local Verizon owned store on April 12 and one of the salesmen told me yes, that they could do this. GREAT! He also explained to me the details of the promotion (which were also stated on the email). I called again (same store) on April 14 to make sure they had them in-stock. They salesman (different) told me that there was no such promotion and he knew nothing about it. He said he would check with other sale associates. After a 15 minute wait, he came back and said there was no such promotion and if I was sure it was from Verizon. I let him know that I called a couple of days ago and they knew about it and that the offer didn't expire until 5/31/15. Nope says he... no such promotion (Great just turned to BAD). I now call Verizon Customer Service who after a lot of looking up says that the promotion ended. Why would you end the promotion 4 days after the email goes out? She tells me that there is nothing she can do. So after a 25 minute disastrous conversation, bad just turned to WORSE. I'm thinking about just cancelling my plan. Gets better... April 15 - Just got another email stating the same false offer is active .. about getting a free IPhone 6 with a $200 upgrade fee and data plan. Now ... I am extremely displeased and agitated over this as worse just turned to UNACCEPTABLE. Because after this tragedy, the 2 individuals who I've spoken to stated that they certainly would not want to lose my business, but there was absolutely Nothing they could do. Clearly we all know that other carriers are offering to pay for cancellation fees. Now I would like to know 2 things... a) WHO from Verizon will be calling my 13 year old nephew to apologize that he may not be getting an IPhone from Verizon for his birthday this weekend? and b) Exactly WHAT is Verizon going to do keep my $250 per month that I pay for 5 phones on my account before I cancel all the lines?

Comments

Verizon_Support

andymcphee,

I apologize for all the inconvenience this has caused and definitely don't want to lose you. I am sure your nephew was excited to get a new phone.

Please reply to my direct message so I can access your account and take a closer look at the offer you received via email.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Loquat

I already have an iPhone 6+ so I skimmed over the email...but you're right...I received the same email today with the email stating that the promo ends on 5/31/15. I'd print it and take it to the store as this may not be a promotion being offered to everyone...hence the reason the store may not know about it. The bottom of my email has a barcode that the store would scan which would probably apply the promotion. Take the email with the barcode to the store and see if that helps...again, this may be offered to select individuals which could be why there isn't widespread knowledge around VZW about it. I'm not saying what you've experienced thus far is right...but trying to offer some insight. Best of luck to you and post your results if you decide to take that email into the store...

Loquat

andymcphee So I tried just for the heck of it to use the promotion in the email. I click the link and it took me to the VZW website where I pick my iPhone. I selected the regular 6, 16GB and proceeded through the process. It showed the cost of $199 while I went through picking a data plan, etc. When you finally get to the end, your check out total will be $199 before tax. So...when you get there..go back to the email you received and copy and paste the info underneath the barcode and paste it into the PROMO box on the page. After doing so it will discount the $199 bringing your check out total to $0. I bet this is why the stores aren't aware of this. So I've verified that you can use the promo online and I'm sure when you go to check out in the store, once you're done shopping they should be able to scan that barcode and it'll discount the $199 making your iPhone 6 16GB free. Try it and let me know how it works out...I'm pretty sure you'll be okay and the promo is legit.

Momma23dogs

Carriers make special promotions available to select customers all the time. They are not public offers.

In my case I got a bonus pot of data at a discount price. Notice was by email and information to add to my account was within the email.

andymcphee

I understand what you are saying about select promotions to select customers. Would you be upset if when you tried to take advantage of that promotion just 4 days later that it was cancelled and no longer valid?

Momma23dogs

IT isn't.

Print the the email as suggested. You got a special promotion that most customers will NOT get, and your complaining about it....

andymcphee

Loquat,

Thank you for your assistance. I appreciate your assistance.

Loquat

No problem...I hope it works out and they don't give you any issues. Post your results if you would.

gmh1970

I am experiencing the same exact thing. Yesterday, I received the email. Went to the Verizon store-they used the "sales rep instructions" in the email & were not successful. They suggested I try it online. Went home & tried the promo code. It wouldn't work. Then called into Verizon. They couldn't get it to work either. I have been "escalated" to a supervisor. That was about 12 hours ago. We'll see where this goes.

Ridiculous that I have an email from VERIZON & no one at the company seems to be able to make it work.

SuzyQ

I got a similar promo offer for an iPhone6, $200 off the 2-yr contract price, making it free, or $200 off retail if purchased via the EDGE program. Offer good till 5/31/15, but only for ONE of the 5 lines on my plan. It is a line for my 80 yr old mother on a line we added with an out of contract basic flip phone - that line has been month to month since we added it.

Lots of restrictions and conditions in the "fine print", for sure, and I was directed to the website for more details. It may only apply if I buy it as an EDGE or 2-yr contract phone, and I'd have to do it online....and very possibly only by using the links in the email would I get the discount (referral codes in the URL linked to the email).

I'd screen shot the email but the capture app in my browser doesn't want to cooperate this morning. And most likely it;s the same or similar to what you got. Was it limited to a specific line on your account?

gmh1970

SuzyQ-wierd thing is it isn't just for one line.

Here's all of the fine print:

*Limited-time offer. New Apple iPhone 6 activation on 2-yr. agreement or Verizon Edge. Excludes certified pre-owned devices.

**Free 2–Day Shipping when you order online Monday–Friday by 4:00 pm. Available for purchases placed on vzw.com for delivery within the U.S. only, excluding Alaska and Hawaii.

To redeem this limited-time offer, simply bring this email to a Verizon Wireless Communications Store or visit vzw.com and enter the promo code above during checkout. Void if copied or transferred. Void where prohibited. Cash redemption value 1/100th of 1¢. Any use of this exclusive offer other than as provided constitutes fraud. Restrictions apply. Not combinable with other offers. No cash or credit given if discount exceeds price of phone. Offer ends 5/31/15.

Sales Rep Instructions
Select coupon button in POS system. Scan or type coupon barcode. One scan per coupon. Scan good for up to 2 devices. Proceed to checkout. Write "Void" on coupon and place in shred bin. Note: Coupon specific to redeeming customer; cannot be applied to multiple accounts. Pre-order, back order and certified pre-owned devices are not eligible for this offer.

Activation/upgrade fee/line: $40. IMPORTANT CONSUMER INFORMATION: Subject to Customer and Edge Agmts. & credit approval. Edge Up available after 30 days and 75% of original Edge device is paid; see vzw.com. Up to $350 early termination fee/line. $15/250 MB after allowance. Max 10 devices. Eligibility to keep number varies. Offers & coverage, varying by svc., not available everywhere; see vzw.com. TM and © 2015 Apple Inc. All rights reserved.

This email was sent to (removed by me)
If you no longer wish to receive future emails, you may unsubscribe, or easily adjust your subscription preferences from your profile information.

We respect your privacy. Please review our privacy policy for more information about click activity with Verizon Wireless and links included in this email.

SuzyQ

OK, your "fine print" differs from mine, although the offer is the same at first glance. Mine specifically states which line qualifies (I do have two basic lines, both month to month, but only one was mentioned in this offer).

Cut n Paste of my fine print....

Offer applies to mobile number ending in: XXXX.

IMPORTANT CONSUMER INFORMATION: Offers & coverage, varying by svc., not available everywhere; see vzw.com. While supplies last. Restocking fee may apply. Offers end 5/31/15. See verizonwireless.com/bestnetwork for details.

*2-Yr. Offer: Free after $200 discount. Upgrade fee/line: $40. Subject to Cust. Agmt. & Calling Plan. Up to $350 early termination fee/line.

Edge Offer: Subject to Customer and Edge agreements and credit approval.

This email was sent to (Edited out)

If you no longer wish to receive future emails, you may unsubscribe, or easily adjust your subscription preferences from your profile information.

We respect your privacy. Please review our privacy policy for more information about click activity with Verizon Wireless and links included in this email.

Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920

Loquat

I tried the promo with and without the EDGE program and it worked both ways. It reduced the EDGE plan to $18 and some change per month from the original $27 it would have been and when I did it with the 2 year agreement it brought the total to $0 at check out. And I only have 1 line now with VZW plus my iPad.

Momma23dogs

I Might have know it want really a free iphone 6. nice that the option to use Edge and just take a $200 discount.

i Have lines out of contract, but no email for me.

359mxmom

I too had this email and problems but for me I am getting the run around and different stories from the store and the customer service. They ( the store) allowed me to get 1 I phone 6 16 gb but made it seem as they shouldn't have allowed me to even stated to me that they are going to get in some trouble with doing the promotion.. BUT it says you are able to use the promotion for 2 phones. I have 2 lines eligible for upgrades, so I took my 2 teenagers in to get theirs. they picked out phones and the shatter proof glass 1 child got a case and car charger. They stated they need to do seperate transactions..whatever right? Well they handed my son his phone after they transferred his contacts and all and then started the process for the next phone. All items picked to go with it and then said NO we cannot get this phone and they needed to take back the first one. The promotion is for "new lines" only..funny CS says its for upgrade from basic phone and email stats neither excuse. After a discussion with manager they were going to make good on first transaction. So now I have one elated 16 year old sporting a new phone and one furious hormonal 15 year old and alot of stories and excuses from verizon.. the latest is that this line doesn't have the same promotions as the other did. Funny thing is they had identical I phone 4's except for color and they both had upgrades and its all on the same account. Verizon at its finest.. looking into changing contracts but decided to see if others had issues with this promotion. When daughter gets home from school I will be shutting off her phone. They will not receive another penny for a phone without a contract that is not treated with the same promotions. AT &T, Sprint, T Mobile want to make my child happy. Verizon doesn't want to make good on a customer of 10+ years with 7 devices then someone else will. How are you going to make us customers happy JohnB_vzb?? soon to be lost customer also.

Verizon_Support

359mxmom,

I can definitely understand your frustration! I can imagine how excited your teenager was to get the new phone. We definitely want to keep you with VZW. If you reply to the direct message I sent you I can access your account and see what upgrade options or promotions you have available.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Jimmbo

FYI today's answer to this same ad is it is for a new line only not for upgrade well verizion guess it's time for sprint to cut my rate plan in half.

arkainzeye

What's that saying. ... if it sounds to good to be true it usually is.....

Loquat

Look before you leap in regards to that "cutting your bill in half" marketing ploy.

359mxmom

I still am not getting awnsers as to why I was able to do for 1 but not the other line. andymcphee did you get anywhere? Is anyone getting this promotion or is it just another ploy?

gmh1970

No answers here either…even thought I was "escalated" to a supervisor two days ago.

Momma23dogs

Were you at an AT&T corporate store? Do not use a kiosk at the mall, or any other store that sells for multiple carriers, those are not AT&T stores.

Did you bring the email? Your email should state clearly if it is for new lines or for which line it can be used.

Budoeagle

Received the same $200 off iPhone 6 offer on 4/15/2015. Tried to use it to upgrade my existing phone. Store employee told me he had never seen the email before. Came home and called Verizon support using the phone number from the email. Spent 30 minutes discussing the email offer with customer support and was told she could not locate the offer through the promo code or that Verizon had even sent me the email. She said it must be fraud but I could not email it to her since they did not have email address to use. After a few wrong connects I was transferred to fraud where I was told it definitely must be fraudulent even though the I receive monthly emails from that same email address related to my smart rewards account (@email.vzwshop.com). He did not want to receive the email for their records as it would expose them to malware. Was told to delete it. Does anyone know whether the email is legit or not? I want to upgrade but don't want to miss out on the savings I believe I am owed.

Momma23dogs

The offer is legit. If you read earlier posts you can find out how to use the code online or at a corporate Verizon store. You can't use it at an authorized retailer.

Frustratedwithcustse1

I am so upset with Verion as I also received this email. I called twice to customer service to confirm this was valid and could be used to upgrade my two lines. I took my 15 daughter to the store on Friday only to be told many had come in with the same coupon and it would not work. This is only valid if you open a new line of service. I read all the fine print and it does not say this. The store told me the issue has been escalated to headquarters and that I would have to call customer support. After 5 different reps and multiple transfers a rep named Gwen from sales after originally stating it wouldn't work told me that she would do what it takes to make it work. She also said one way or another we will make this work. At this point my daughter and I fully believed we were getting new phones. We were on the phone for 40 minutes. She asked for my shipping address and all. She put me on hold again saying she would make this work. After several minutes she came back and said she was very sorry but she couldn't get the coupon to work or discount the phones. She said two supervisors also tried. This is not acceptable. I have her email. I sent an email and asked for this to b escalated and for someone to call me back. This has not happened. How can she make those assurances and now Verizon won't honor?? This seems to be fradulent. This is clear that they don't seem to care about their customers at all. This offer is a bait and switch email. All current Verizon customers beware!!

Loquat

I can't understand why so many people are having issues using this offer. I have no intention of using it as I already have an iPhone...but for the sake of trying it to verify validity...I had absolutely no problem getting it to work. It works just as I'd expect it to...discounts the phone and brings the total to $0. I've done it using the EDGE option as well as the 2 year agreement...with 1 line and multiple lines as the email states that it can be applied twice. Sucks others are having issues with this but it's worked every time for me. Best of luck to all who are having issues...

pherson

Noone is having issues. People go on various websites all the time to create a scene. I was able to use the coupon as well.

Momma23dogs

frustratedwithcustservice

Have you tried to use the coupon code online?

The offer is legitimate. (It doesn't meet the definition of bait and switch).

Verizon_Support

Budoeagle,

I understand how you feel. And I want to help get this resolved. Do you currently have a line that is eligible for an upgrade? Are you looking to upgrade to an iPhone? I do show we have an offer of $200 off if you're adding a new line.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Frustratedwithcustse1

The issue here is that I was told I could use this offer to upgrade two of my existing lines that are already smartphones to iphone 6 with $200 off each phone. I do not want to add a new line. The offer said it was eligible for up to 2 devices.

Your response is saying I need to add a new line of service. Since I was told twice before I went to the store I could use this on my two upgrades and then Friday night after so many no's and then Gwen from sales saying she would do whatever it takes to make this work I feel Verizon is letting me and so many other customers down.

Sent from my iPhone

Frustratedwithcustse1

Yes I have and it doesn't work. It will take the coupon code but does not take $200 off each phone. It is only working for customers that are upgrading a non smart phone or adding a new line. So for me, yes it is a bait and switch since the fine print I have does not say you have to do either.

Glad it worked for you but I am frustrated.

Sent from my iPhone

pherson

Why would an AT&T store have anything to do with Verizon?

Child Item