I had been out of contract for nearly a year and realized I could be paying much less if I switched to prepaid.
I went to a VW store and asked to switch to prepaid. A salesperson and manager tried for 40 minutes to make the switch and couldn't figure out how to do so. The manager asked why I wanted to switch, I said to save $25/month, and she asked if it would be okay if she kept me as postpaid but lowered my bill. I said fine, but I can't start a new contract because I'm moving out of the country in 5 months. Fine, done.
A little over a week later I got a letter from VW with my new contract end date a year later! I called VW, and after about 45 minutes had it worked out so that they would change my contract end date back to what it originally was and switch me to prepaid.
Over a month later, I got a bill for over $200 for an early termination fee! For a contract I never agreed to! That was in effect for less than 2 weeks!
Now I've been on the phone with 5 different VW reps over nearly 2 hours (including supervisor Marcus M. ID 6030) and they're not relenting. They tell me that I verbally agreed to a new contract in the store and am bound by it.
What recourse do I have? Do I have to get a lawyer?
I'll be so grateful for any help you all can offer.
