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no voicemail notification since APRIL 15th

I just want someone at Verizon Wireless to help me with this issue and everyone thus far seems to be quite inept at completing this task. Is it the phone? Is it the network??? My roommate has the same phone; Samsung note 3, with the same carrier, Verizon, and he gets his notifications but I have not received one since i upgraded my phone on April 15th!!!! I have missed calls from my Director, from clients and FAMILY who had an emergency!!!! I am fed up, and so dissatisfied with Verizon. I have a trouble ticket in and still i have NO CLUE WHAT IS GOING ON!!!!!

I have been with Verizon for over 10 years and my promises of leaving and taking my 2 additional lines are now about to come to fruition because this is some bull. If it ain't the network, then just send me a new phone, isn't that what i pay protection for?? And please have your people note accounts when people call, this repeating the same bull ish steps is on my last nerve. You CANNOT nor will you ever get to a different outcome if you keep applying the same steps!!!

Now don't call me with that over pleasant crap, JUST FIX MY DAYAM PHONE or I am leaving!! As much money as we pay as customers you should have fixed this by now.

Comments

Snn5

IDK what steps were taken, but did you try a new SIM card or get Verizon to reset text provisioning on your line?

mindworks99

OMG Snn5 everything, from factory resets to restarts, to "i've updated things on my side, can you please shut off your phone and restart." No one ever asked me to try a new sim card. As a matter of fact the one that the phone came with they told me to take out and replace with my old sim from my note 2, and that is was needed to activate the phone. should i try and put the one that came with the phone back in and go through the reactivation process again??

Snn5

Yes, the old SIM activated the phone, so now you can use the new sim in this phone. Most phones need a previous to activate them, unless you can call Verizon to activate a new phone with a new SIM. So, yes, you should be able to activate the new SIM now, just by putting it in the new phone. You can also activate it from My Verizon or calling Verizon if the simple plug and play method doesn't work./

mindworks99

OMG I can't wait to get home and try this. Do you work for verizon? because if not you need to. This is by far even remotely the best solution given to me in the last 2 weeks!! Thanks, i will let you know how it works out later this evening!!!

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