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Why is a certain number showing up in my online call log one day and then missing the next?

There is a certain number that repeatedly shows up on our online call log on Day 1 but that then disappears from the log subsequently. The destination location never disappears but the number does. The number can be retrieved from the billing statement, but I find it very curious that it keeps disappearing from the online call log. Is is possible that a family member asked that this number be hidden? I cannot think if any other reason. Thanks!

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Verizon_Support

We are always dedicated to offering you the most accurate information about your usage. While usage is unbilled, the records we display are tentative. Once the invoice prints these are the definitive billed call records. The user would not be able to block their number from showing on your online account.
YaleK_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

9873Oak

Thank you for the courtesy of the reply. To be sure, I see the number on the billed call record. What I would like to know, however, is why this particular number repeatedly is recorded definitively on Day 1 and then disappears. This does not happen with any other number and seems very suspect. What are the possible reasons for this? Thanks again.

Verizon_Support

We are always here to assist 9873Oak. Let's find out were this mystery number is coming from and why it changes. How long has this been happening? Is the correct number showing once the bill is printed? What I can think of might be happening is the user might be using a VoiP phone number, and transmitting the call over an IP network instead of the traditional public switched telephone network.
JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

9873Oak

Thank you again. The number (Destination) is from the Cayman Islands. Whether it is incoming or outgoing, I do not know. This has been happening for that past two billing cycles. The number shows up on the online call log on day 1 and then goes missing on day 2 (or perhaps even later on day 1, I dont recall). And yes, the correct numbers shows up again once the bill is printed. I can see how a VoIP number might not show up until the billing statement, but to show up and then disappear until the billing statement? Thanks for looking into this, Jorge.

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