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Billing Information Inconsistancy

Why does MyVerizon show two different values for the balance due? The Billing Summary shows a balance due and yet the entry at the top of the window shows a zero balance (which by the way is the correct amount). This caused me to drive to the Verizon office since the online payment option was not working and I did not remember that I had paid the bill in full when I realized that due to credit card theft a payment had been missed; had the billing summary shown the correct value it would have saved me a lot of aggravation and time. As a retired Systems Analyst/Programmer with over 40 years experience I find IT TOTALLY UNACCEPTABLE!

Comments

MiiHere

Did they shut your phone off? You could have called about a billing issue or even done a chat session.

AU64

Didn't lose any service - the credit card set up for auto-pay had to be cancelled due to being used fraudulently and that resulted in missing payment for May... when April's bill showed the missed payment I immediately paid the complete amount using the replacement card and now after only two months the new one has also been compromised.

My issue with Verizon concerns only the fact that the information shown on MyVerizon was misleading and caused me to take unnecessary action. Unfortunately, after more than a month lapse and travel issues I did not remember having already paid in full and having a zero balance.

demmo86rt

It's because the billing summary is just that, a summary of your bill, so it shows what was on your last bill. On the landing page for My Verizon, it clearly shows what your current balance is. My suggestion though, is that you start keeping track of what money is going out of your account yourself instead of relying on others to do it for you.

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