Child Item

Site Totals

61255 Questions Answered 267 Categories

Content Unavailable Please try again. or contact us for assistance.

edfauver

ive been trying for 2 days now to upgrade my device via the webpage i keep getting the

"Content Unavailable

Please try again. or contact us for assistance."

which ive chatted several different persons who cant seem to be of any assistance to me. ive

upgraded my phone every 2 years for how long ? at least 8 or 10 years. what is up ? is verizon

dead now ? the website used to be very easy to navigate but now u have to go thru 2 different

log ins to verify who you are. no big deal but anymore it seems the only thing that works is the

bill pay part and the rest is just wasted crap. i have always upgraded my device via the webpage. i dont want to find and go to a store to do this. i dont want to chit chat with some strange person who in the end cant help with my issue. im thinking someone has to be working on this webpage problem or mebbe no one at all ? everyone gone on holiday or what ?

Comments

Verizon_Support

Hi edfauver
What device do you have? What were you trying to update?
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

pherson

Maybe the OP messed up

teambaker99

I've been getting this same message for 2 days now. Is there going to be a fix for upgrading through the web page soon?

Verizon_Support

Hi teambaker99!

So sorry for any issues with upgrading your device on our site. Getting a new phone is so exciting, so I really want to help!
We haven't had any issues reported for vzw.com so I'd like to ask if you if you've tried a different browser? Have you tried to complete a shutdown/restart? Lastly, at what part of the transaction are you getting this message?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

teambaker99

Christina,

I have tried using all 3 browsers on my pc. I have cleaned the cache and restarted and tried all 3 browsers again. I have tried to do this process on 5 separate computers from several locations and I still get the exact same message. It happens no matter what new phone I choose. I dare say that this is not a problem with my equipment or internet access and has to be a problem with your web page.

I get the message when trying to add any of the smart phones to my cart.

Thanks!

Dan

teambaker99

Christina,

Tried again this afternoon. Still not working.....

Thanks!

Dan

Verizon_Support

I'm so sorry the website is not working for you teambaker99. I know this is frustrating but we are here to help with your upgrade. You can also speak with us on the phone via *611 or 1-800-922-0204 to upgrade via customer service. You can also visit a local corporate store to upgrade your device You can also send us a message here so that we can gather information to help you with your upgrade.

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item