Child Item

Site Totals

61487 Questions Answered 271 Categories

Zero Customer Appreciation

I guess Verizon's new way of rewarding customer loyalty is by charging a $40 upgrade fee when renewing your contract? When did merchants start penalizing customers for loyalty? It's funny, everytime I go in there they try to convince me or force me to pay more for the same or pay the same for less! Absolutely zero reward for being a longtime Verizon customer. I've been with them since 2003 and I have noticed a consistent decline in customer appreciation especially in the last few years. Maybe in another 12 years instead of being greeted at the stores entrance by a representative they will just pay a homeless guy to spit in your face and bill you for it. Thanks for keeping it classy Verizon.

Comments

flutterfly8497

This isn't a new thing. The upgrade fee started in April 2012, and Verizon was the last provider to implement it. You will have to pay it with any company offering discounted phones, or you can avoid it by paying full retail or using the Edge program.

So you're right. Cell companies do not reward you for "loyalty," which, by the way, becomes an invalid claim when you say you're going to a different provider because you can't have your way. They also don't give special privileges for paying your bill on time...you're supposed to do that.

So you aee, you DO have options. You just have to decide which one is the best for you.

Weth

It's really a hidden fee ti make the subsidized phone prices look cheaper. Free isn't free but $40.

By the way, if you upgrade with Edge or pay regular price there is no upgrade fee and you get $15 to $25 discount per month on More Everything. So you can avoid the fee, plus these plans usually end up be cheaper anyway than a contract.

mschenck

I didn't realize Verizon was the last provider to implement it, that makes me feel much better! Congratulations Verizon for being the last provider to stick it to your customer. What an achievement. I don't recall saying anything about switching providers so I suppose my claim is still valid? Don't make it sound like I am trying to get something for nothing. I don't expect to get rewarded for paying my bill on time I just don't expect to pay for my customer loyalty. Way to fall right in line, you're the ideal consumer.

Tidbits

Loyalty is a sales gimmick/tool nothing more in a free market.

unknown

3 years later and we're still seeing these posts? OK how about this. How about Verizon get rid of the $40 upgrade fee and just increase the price of their discounted phone by $40. You cool with that? How about Verizon go the T-Mobile route and get rid of subsides all together? If you can't afford full price upfront you can get a phone on Edge and not pay the upgrade fee. Edge would most likely save you money anyway or cost about the same. I'm not sure why people still do 2 year contracts.

Momma23dogs

I Agree with you in theory. But individuals with small data plans actually get a better deal going the subsidy route. And the credit requirements are less with subsidy plans for those with less than perfect credit reports.

I Think it's crazy that we are taking loans out for a phone.

veryfrustrated0118

The credit is by your previous 6 months of payment history. If you are already a customer and you have 6 months good history then you should qualify for Edge.

unknown

mama23dogs wrote:

I Agree with you in theory. But individuals with small data plans actually get a better deal going the subsidy route. And the credit requirements are less with subsidy plans for those with less than perfect credit reports.

I Think it's crazy that we are taking loans out for a phone.

iPhone 6 $650-Small data plan discount $360($15 X24 )=$290. iPhone 6 on 2 year contract $240. $50 whoopee. On a $600 phone that cost the same $240 on contract the cost is the same.

Tidbits

It's still cheaper. What difference that it makes as long as you are saving money? I mean T-Mobile sales are a generally $50 unless the device is on it's way out.

Child Item