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What was the forum like before lollipop?

I have to wonder, what were the complaints before the lollipop update? It seems like the primary complaints now are how the lollipop update ruined phones and caused premature male baldness and how there is a lack of coverage which may or may not be caused by the lollipop update. What did people inquire about before this lollipop fiasco?

Comments

Tidbits

That the updates for lollipop were taking to long and that carriers were withholding updates. ABC update should fix DEF problem and said carrier should push it out already because GHI country pushed it out and doesn't have problems... I know I am missing a few.

Ann154

It was the same as before KitKat, before Ice Cream Sandwich, before Gingerbread, before FroYo, and before Eclair. Pretty much the same. :smileyhappy:

MiiHere

People wanting the update, people hating the update. What a vicious cycle.

Snn5

I had noticed that if there is an update with fewer issues, that the complaints wane a bit in that respect sooner and that the complaints and issues revolve around customer service, signal issues, and general operational issues rather than OS version-specific problems.

MiiHere

I would certainly say those are the top 4 issues. What I don't understand is why there isn't standard threads; or maybe there is, for things like signal issue. The steps are always the same, but usually signal issues have customer service issues built in I suppose. It's still like a merry go round being powered by a motorcycle tire - crazy YouTube video.

Snn5

Well, signal issues may be a common thing with a common fix, and sometimes different devices have a different resolution process, but still I think it's mainly the same. That goes for OS updates, resets, and all manner of software-related problems. I would differentiate Apple and Android (Windows and Blackberry too) and keep a sticky thread for common issues, however, this platform doesn't work like Android Central or XDA or the rest.

Agreed, it seems we all deal with posts of various attitude and answer the same questions with different words many times over be they billing, plan changes, device issues of all manner, troubleshooting, ranting, raving, scamming, customer service, rumors, arguments, personal jabs....all these things daily.

Does it get old? Yeah, so we take a break. We come back either like nothing changed in our absence or like the entire forum will be re-invented and be the platform of our dreams with organization and efficiency, new questions about new devices, exciting topics and all that other.

In the end, it's a habit for some, a last stop for help for others, some strange Verizon-related social connection outlet for others. The Community is what it is until it ceases to be what it was.

ggnmg3703

It is funny you ask that because I had been wondering that myself. I am new to the Verizon community and Lollipop was the only reason I registered to use it back in April. However, I decided to just browse the forums the last few weeks and found it is all the same but with a different subject. Yet, I also browsed the ATT and found a similar vibe, so it does not really matter where you go...problems will always exist.

The one thing I did notice a little different though was that it seems that some of the Verizon commenters have a bad habit of bashing other commenters ... I was even bashed a few times for no reason. I may not have looked hard enough but it did seem less bashing occurred on the ATT forum. Nonetheless, Verizon does have several helpful commenters and they do make the experience a very good one.

stef7

In some ways, the complaints are the same. However, I think with the changes to the low-level cache, the bump from KK to Lollipop has been particularly hard on people that didn't follow good practice of performing a backup and a FDR before taking the update, then installing, and possibly another post-update FDR. I don't think the latter was necessary, as I believe plenty of people have indicated success just performing the prior to upgrade FDR.

Momma23dogs

I think the fuss over lollipop is quieting down. I would like the Port credit and Verizon Edge questions to quiet down.

I think Verizon has done a good job explaining how the Edge plan works to customers. Overall, well advertised, few complaints and little confusion.

I Can't say the same for port credits. They are poorly advertised, requirements are not always clearly stated. Start and end dates are not clear. I have read outside adds with wrong information. By the time most customers are complaining about the missing bill credits, it's too late.

The adds should be clear before customers initiate a port. Terms for bill credits should be printed on sales slips so customers know when, how much and if they qualified. Same if they qualify for rebate by gift card.

BTW. Lollipop installed on 2 of my androids with no problems. I love the interface.

SuzyQ

MiiHere wrote:

What I don't understand is why there isn't standard threads...

Speaking as a long time forum member, there are FAQ's, Search, and the "More Like This" section, there are "Official" answers and lately a huge number of "Correct" answers being marked. The old Lithium platform did have "sticky threads" too. The irony is, if those tools work, most likely folks won't register, so the stats won't ever show them. They will come to the forum, search, find their answer and leave without ever registering for a username, and without ever posting anything.

Who DOES post? The ones who are NOT using the tools available, who just come and post their question (which probably has already been asked and answered) or those who just want to let off some steam and rant about the terrible customer service they received. Once in a while there is an unusual situation or a unique set of circumstances, but the majority of the forum traffic is redundant and cyclical - "Where's the update?", then "The update broke my phone", then "Where's the fix (next update)?" - endlessly. Along with the usual mix of device related "How do I ... ?" questions, and billing issues and misunderstandings, etc., etc.

And yes, ggnmg3703, other wireless carrier forums are similar in their questions and answers. The same complaints, the same questions, the same threats to leave for a better deal somewhere else....

MiiHere

This is one of the more strange forum setups and I think a lot of the people that come here aren't super familiar with how to work through and/or think because they have a different device or a slightly different situation that the Correct Answer they have already found might not apply. It's rare that I see someone here who has already done research and tried all the suggested fixes.

B33

Marking Answers Correct..

What I'm wondering is How far there going to Reach back, (On the Correct Answers).? Are they going back a year, two years I started in 2010 and as you mentioned SuzyQ we were on Lithium back then No problem I guess maybe it was something need to be done But what I can't figure out is why no one seems to want to Talk about it.. I was just wondering how far there going Back..

Momma23dogs

@SuzyQ MiiHere

ITs so much easier to just google a question, I can't understand why anyone winds up here. (On on most other forums either ).

I Can understand, however, not using forum history to find some answers. Many subjects will be time sensitive.

I have used Apple forums and tried searching for a solution based on subject. It's as reliable as playing slot machines! Rarely do I get links to previous, relevant posts.

Khines5705

I came to the Verizon forums for all the points!

They are so shiny and pretty and they're all mine!

I will hug them and love them and call them George.

B33

I Came for the Avatars na just being funny.. I did like the Motion Avatars in Lithium I used the Waiving Flag as my Dad was a Veteran in Nam so using it made since but once we moved away from Lithium the motion Avatars went away.. would like to see them come back but not going to worry if they don't.

Khines5705

I like avatars and emoticons too. It helps convey personality and inflection that is lost in plain text communications. I'm thinking about adding an emoji app to my phone but there are a bazillion to choose from and I wouldn't know which is best.

By the way, I wish I could thank your father for his service to our country.

veryfrustrated0118

I have been a member here since January of 2014. I can't say that I haven't told others where to take their shenanigans (but that is reserved for the ones who ask questions and tell us that our responses are wrong). I admit that I will have a lot of posts under my name like this. When you consider my 22+ years in the customer service industry not getting the opportunity to tell people what I want to say in the manner I would like, this is sometimes therapeutic. You can tell a lot about the situation, whether it is truly VZW caused or customer caused, by the tone of the original post. The ones where people are scammed or duped by VZW yet admit to not reading their agreements before signing (or even within the first 14 days). The ones who want upgrades months in advance because their device is broken but did nothing to protect themselves initially. In general, people unwilling to take responsibility for their actions. These are the posts when I tend to unload. I want to help as much as the next person but I have no tolerance for people who just want what they want and think that the rules should not apply to them.

I used to work with selling and troubleshooting these devices and I also have experience with selling and understanding VZW services. I am not an employee of VZW and my thorough explanations and information has led others to accuse me of being a VZW employee.

Khines5705

sprmankalel your contributions are appreciated. :smileyhappy:

veryfrustrated0118

Ha ha! Thanks!

MiiHere

This forum does help me test my patience, which I tend to have a lot of until that one aggravating person shows up.

veryfrustrated0118

I just know that I can't get fired for telling people how it is when I am here. LoL!

Snn5

And Early Edge needs to either be gone or be better explained with more options and less restrictions.

MiiHere

I 2nd that.

Snn5

My 20+ years in multi-departmental retail management experience agree with you most of the time.

Momma23dogs

I Would put early Edge high on my hit list as well.

if we can clean up the port credit snafu's and data overage problems, throw in world peace and things would be awesome.

MiiHere

I'm thinking solving world hunger also.

Khines5705

I consider myself a somewhat intelligent, college educated person and I still don't understand the Early Edge stuff. The website makes it clear as mud. LOL

Khines5705

I actually wouldn't mind trading in my current phone, but a rep told me I can't do that.

MiiHere

because it looks like this?

Khines5705

LOL. Nah, I just would like to get the LG G4.

MiiHere

Really? What do you like about the LG G4?

Snn5

The 4.3 upgrade has completely messed up my phone.

Snn5

That's a prime example of: It might be a little too late to answer that one.

Snn5

And then there's this one....any previous to this one is just too far back still. Why is my factory restored Galaxy Nexus stuck on 4.2.2?

MiiHere

Ha. I guess there MIIIIIIIIIIGHT be someone out there that would find that useful still.

Snn5

Point is: people be like "I'mma fuss and cuss about updates" no matter which one, new or old, rumored or not.

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