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Phone signal sucks

Ever since the lollipop update took over my Samsung note 4 the signal strength has gone to nothing. Trying to make call or just to continue a call is impossible. Either I loose voice contact or just loose the call which is almost every phone call. Or you go in and out while talking

Comments

Verizon_Support

Ram55,

Software updates are supposse to help your device not make them worse. Let's see what is going on with your Note 4. Have you tried to power the device off yet and remove the sim card? This link here will walk you through how to do that: http://vz.to/1Lexy6L

ChristinaM_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Ram55

Yes I have and powering it down and back up, clearing unwanted apps.

Nothing is making a difference.

On Tue, Jun 23, 2015 at 8:19 PM, Verizon Wireless Customer Support <

veryfrustrated0118

Make sure that your preferred network is set to CDMA/LTE and not Global.

Ram55

I changed it from global to the one you requested

Rick Stuksa

veryfrustrated0118

Did you just do this or did you do it before my suggestion?

Ram55

I don't think it is working. I have one bar and within a football field

from a Verizon tower. Same thing at home

Rick [removed]

Personal Information removed as required

Message was edited by Verizon Moderator

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