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Error Code 9004 after Lollipop Upgrade 4/15

Yesterday, my LG G3 upgraded to Lollipop (April 15th 2015).

Now I am unable to access my voicemail. I can see that it's there by the widget on my home page, but I keep getting the:

Error Code 9004

message and I have to manually retrieve my voicemail messages using *86.

AND, if I try more than once to access (not manually) via the widget, the icon no longer shows I have however many voicemail messages to retrieve.

I am not happy.

Marti

Comments

Snn5

Were you previously using manual basic voicemail or visual voicemail? I know my G2, if I don't have visual set up, tapping the icon on the dialer brings up an error.

Verizon_Support

mcpopp,

Let's get your voicemail functioning again! You're still able to access your voicemails successfully with *86? Did you previously access through visual voicemail? Have you attempted to restart the device and test again? I'd also navigate to your application manager and clear cache/data from the application. Please share some further details. Thanks!

TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

vbrown405303

I'm having this same issue. After the upgrade, I get error 9004 and my visual voicemail won't connect. Yes, I restarted my phone. I can only get voicemails by *86 now.

Verizon_Support

vbrown405303,

Let's make sure we get your voicemail up and running. As Snn5 stated, we'll want to make sure your account is provisioned properly for visual voicemail right now. I've sent you a Private Message. Please reply so we can access your account details and provide resolution. Thanks!

TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Lunar2004

Mine also has stopped updating and I can't even refresh. I restarted, cleared cache and restarted again. I think I have basic VM. It worked fine until the update. Help plz/thx.

vbrown405303

I called tech support and it took a factory reset to get my visual voicemail back. I won't be downloading any more updates until all the bugs are worked out. Learned my lesson.

mcpopp

I've only been using Basic Voicemail.

Yes, I can access by *86 ... but my widget is not notifying me there are any messages waiting. So I have to check via *86 every 30 minutes.

I already did everything you suggested.

Error code 9004. Can't Connect to Your Voice Mailbox.

Have lived in the same place for 6 years and with Verizon all during the 6 years. Never had this problem until the Lollipop update.

Still having the same problem daily since my first post. I didn't know I had to check for responses manually ... thought I might receive an email or something from Verizon.

Thanks.

Snn5

While it is true that you can still check basic voicemail via *86, having the visual voicemail feature enabled or removed from the account line in My Verizon is a good step as well since the voice mail icon is for visual voicemail I do believe. You might get the error if you haven't enabled the feature and try to use the widget. Also, you will know if you have VVM because if you turn off Mobile Data or lose the data signal, you will get a pop up in your notification bar to alert you that you "cannot receive VVM until data is restored."

mcpopp

You want to run that by me again so I understand what you are trying to tell me that my dense brain is not getting?

I used to get notifications that I had a voice mail waiting for me.

Sometimes I do, sometimes I don't. Doesn't matter though because when I try to access it through the Voice Mail widget, I get the Error Code 9004.

I'm not sure what "visual voice mail" is ... all I used to have was a notification that I had voice mail waiting and now I don't get that ... I have to dial *86 to find out if there is any voice mail waiting for me or not.

It is critical for me to have this function because my husband is very ill and when I have to leave him alone at home and if there is a medical emergency but I don't hear the phone ring, I will never know what is happening to him unless I manually check for voice mail messages. I've had to tell him that if I go to the grocery store and I don't respond to his phone call and more than a minute has gone by, just dial 911.

flanamom

I have tried what you suggested and I still get error code 9004. Have had the exact same problem since April upgrade, unable to use my visual voicemail (basic) what a nuisance... Help please!

Verizon_Support

We greatly appreciate all that you've done. Does this issue happen on both Wi-Fi and through the mobile data network?

YosefT_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

flanamom

Yes.

On Jul 6, 2015 10:57 AM, "Verizon Wireless Customer Support" <

flanamom

And incidentally, I have a G2, not a G3.

On Jul 6, 2015 10:57 AM, "Verizon Wireless Customer Support" <

ingrids

FYI... my G2 has the same issue now.

"Can't Connect to Your Voice Mailbox. Sorry, we're having trouble connecting to your voice mailbox. If you're in an area with poor signal strength, wait until you have a strong signal and try again. If there is still a problem, please contact Customer Service at (800) 922-0204 and tell them the error code is 9004."

After having the G2 for two years, I NEVER had the 9004 error. Previously, when the voice mail notification popped up, I would have to turn on data to listen to the voicemail through the app. Now, with this error message, I have to turn on the data AND turn off the Wifi. Then, and only then, the app will refresh/update.

Note: I live in Orlando, Florida... no issues with signal strength.

SMH.

Verizon_Support

ingrids,

Help has arrived! I would be lost if I wasn’t able to retrieve my emails. Let’s make sure we get this fixed ASAP. When did you start to have this problem? Are you using regular voicemail or visual voicemail? What happens when you dial into your voicemail with *86 and send?

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Snn5

You might try clearing the cache for that app. You cannot uninstall and reinstall though.

mcpopp

This post was made well over a year ago. The problem was resolved because I upgraded my phone.

ingrids

MCPOPP... since I am having the same issues, my problem isn't resolved... so I added onto this posting.

AliciaS_VZW, To answer your questions...

When did you start to have this problem? In the last month.
Are you using regular voicemail or visual voicemail? I have used visual voice mail for the last 2 years.
What happens when you dial into your voicemail with *86 and send? I am able to listen to the voice mails; same when I call into my own number, I can hear the voice mails. But not with the visual voice mail.

Additional triage information:

Visual Voice Mail v.3.11.16.2
Rebooted cell did not fix it.
Unable to UN-install Visual Voice Mail from Android Apps.
Clicked Refresh to update and I get the error for "Can't Connect to Your Voice Mailbox..." BUTTTT when I turn off Wifi and then clicked Refresh, Visual Voice Mail updates.
Cleared cache, closed app and rebooted. Clicked Refresh and messages DID update. Two minutes later, clicked Refresh again and closed app (without rebooting) and got error message again. Rebooted (without clearing cache a 3rd time) to see if this would fix it... and it did not.
Did NOT clear data... did not want to lose what I have.

So for sure, if I disable the Wifi setting, I can update the Visual Voice mail now. However, before a month ago, I never had to do that... as I only had to ensure Data was on.

Chicago_Ed

After suffering the problem with Premium Visual Voice mail failing to send even a notice of messages, spending more than 2 hours with VZW techs, and running through all steps listed below in answer #17, I checked the status of "restrict background data" for voice mail. It was set ON. After unchecking it, and for good measure and prudence clearing data from the voicemail app, things have gotten back to normal. I did not have turn off wifi, and did not drop down to basic. After clearing tbe voicemail data, I rebooted the phone, tapped the voicemail icon, went through welcome/initiation stuff and made a test call to the mobile from an other device. Within one minute the phone indicated new message received, coumter on the voicemail icon lit up, message sitting in the new messages window.

Apparently, restricting backgroind data for voicemail (as a battery conservation method) caused my problem.

On my Samsung Galaxy S5 with Marshmallow and VZW VM v 4.1.15 this is how I turned restriction off:

Settings | tap Data usage | scroll down to Voicemail | Tap | scroll down to Restrict background data and uncheck it.

To clear VM data:

Settings | tap Applications | scroll down to Voicemail |tap | tap clear data. This will

essentially reset VM on your device (not the switch) | tap Voicemail on the home screen/desk top | go through the initiation dialog | run a call- in test.

It worked me... so far!

Chicago_Ed

Additional testing confirms that background data must be ON for reliable visual voice mail notification to be on.

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