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Recent Apps button doesnt work

The recent apps button on my Samsung Galaxy S6 edge has stopped working. Any one else have this issue, and was it able to be resolved? Tried turning phone off then on and even did a factory reset.

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Verizon_Support

hondarider08, Managing your phones most recent applications is definitely important. Here are the steps for this feature of your phone: http://www.verizonwireless.com/support/knowledge-base-152479/. What happens when you try to use this feature? Do you receive any error messages? Please share details so we can help.
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hondarider08

The button does not respond. I get no error and it doesn't even light up

when touched.

On May 2, 2015 6:33 PM, "Verizon Wireless Customer Support" <

pstager101

I am having this same problem. The button lights up but does nothing when pressed. I bought this phone on lease only on October 5th. Is there a fix or do we have to return the phone under the manufacturer's warranty?

swcwirla

Same problem here, recent apps and back "buttons" not working

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