Where can I report or speak to a supervisor

Nc123

It seems that repersentives can't tell me the same answer for my questions in store I was told I could move my bill date at any time and then on the phone I was told it would be no more then a 15 dollar fee and now it's 56 dollars for 4 days of service ? How does it go from free to 15 then to 56 not to mention I was hung up on by a service rep! So disappointed in Verizon

Verizon_Support

I'm sorry for all the confusing information, Nc123! I can clarify. There is no charge to complete a bill cycle change. However, depending on the change, you may have a few days that fall between the old and new cycles, and you would need to pay for those days of service. That cost is prorated depending on how much your normal plan is, and the number of days.

MichelleH_VZW
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