After 18 years with Verizon,I am ready to move on. I get a call from a CSR about looking at other plans. I agree only if it will lower my bill. After a lengthy discussion I am told the services I will get, and the money I will save. My bill will be a little lower, and with more services. The very next day, I get a new bill $60 more than the previous bill had been. I reviewed it to find the "new" plan was prorated back to March 1, and new charges added. When I called to inquire and complain I was connected to the very person I had spoken to. She is trying to tell me they have to prorate back and then charge a month in advance. Now wait. I already paid for that month. I cannot use the new services that I have in the past, and now my bill is higher. But, she says, It will be higher as we have to charge a month in advance. They refunded last months fees and charged the new fees. Then, wouldn't be lower? I think I am being doublespeaked, and the more i questioned it, the more rude she became. Like I said, a customer for 18 years. I don;t want something for free, but new customers get much better deals, PLUS a leading competitor will buy out my contractor, give me all new smartphones (five lines) at a little over half of what I was paying. My five lines now don't even all have smartphones! I had been happy with the way things were. I was even told, there is no going back. Doing business with you has become tedious and painful. I think it is time to make a change!
