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After this lollipop upgrade my phone has been slowed immensely. Is this a ploy to get me to upgrade my phone?

It won't work. I will just bug Verizon until it’s rectified. Come on Verizon, Google, Android fix this or give me a new phone. Annoyed User.

Comments

Verizon_Support

I must admit that is funny Speakit! I can assure you that we do not have any ploy to get anyone to upgrade. While upgrading is an exciting experience with us, it is and has always been voluntary. We do have an agenda today and that's to get your current device working properly. Let's start with what model device do you have? Also, how much available device memory is available? as you share the details then we can troubleshoot together.

ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

okorn21

I am having the same issue. After the new update my messenger has been very slow as well as some random freezing. I have already tried uninstalling and re-installing any and all apps that were having issues and when that didn't work, I called Verizon. They had me back everything up to the cloud and do a factory reset. Did that and still having issues, mostly with messenger.

Verizon_Support

okorn21

This is odd! Sounds like we have some working to do here to get your phone working the way it should be. That make/model phone do you have? When was the update done to your phone? That application are you using when sending a text, is this the native application or when you said messenger were you referring to VZ Messages application?

JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

okorn21

Hi Jorge O,

I have the HTC ONE. I updated to lollipop when it came out, maybe a month

or two ago. The app that is running very slow is the Facebook Messenger.

I have like I said uninstalled, turned off phone and re-installed

application. Still running slow. What happens is when I'm in a

conversation and hit the send button and go to type something again it

freezes for a few seconds.

Thank You,

Danica O.

On Sat, Apr 18, 2015 at 10:23 AM, Verizon Wireless Customer Support <forums@

Whyldchld

Sometimes upgrading/updating will slow devices down. I've had that problem before. I would recommend you backuip all your apps, passwords, etc and do a Wipe of the phone. (Factory reset) then your phone will most likely go back to its usual self.

okorn21

Whyldchild,

I've already done a factory reset...didn't help!

On Sun, Apr 19, 2015 at 11:04 AM, Whyldchld <forums@verizonwireless.com>

1421Madison

I, too, am having trouble with this latest Android update (5.0 on an LGVS980 4G LTE). It appears that the phone is now continuously interchanging data over the mobile data system, even when the "mobile date" is switched off. As we have a low data ceiling, this is a real problem. In digging into the apps I found (settings>general>application manager>all>QuckMemo+) that QuickMemo+ is always running.I can "Force stop" but it quickly restarts itself. This app has VERY wide permissions.I suspect it is continually uploading user information using mobile data even if you don't have it turned on. My wife uses her phone much more than I, with mobile data switched off, and shows a larger steady data use than I. I have a steady, but slower use. The QuickMemo+ app does not show up as running. You have to go all the way into settings>application manager>all to even find it, and if you search for it in that category, it does not show up. It is not possible to remove this app in any conventional way. It always has data in its caches. You can not permanently disable or stop it. I suspect the only way to get rid of it is through root access with a tool, a dicey thing to do. It was ballyhooed as a "New feature" in Lollipop. I think Verizon likes it because it drives users to higher levels of service. I would also expect it to slow down the user experience, as the more you use it, the greater the overhead. Couple this with the fact the Android 5.0 leaves ALL apps you have started running until you have explicitly closed them in Task Manager and you can expect a large overhead and slow performance. VERIZON MUST FIX THIS.

Whyldchld

I was replying to the OP. Are you referring to Google Messenger (SMS) or Facebook Messenger?

okorn21

facebook messenger.

On Sun, Apr 19, 2015 at 11:24 AM, Whyldchld <forums@verizonwireless.com>

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