I got my new phone a couple of days ago. It had been stuck on 3g data access but now it lists LTE. Unfortunately now I have no voice \ telephone service but text messaging and data access works.
This is strange, Jebnar! The entire point of a Cellular phone is to receive and make phone calls. Let's get your calls flowing. What happens when you try to make/receive a call? What zip code are you in? Is anyone else having the same issue with voice calls ?
JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Making a call results in "Call Ended" flashing where dialing would normally be. It isn't a service interruption, others are able to make calls. I did notice that my APN switched from "EHRPD - Verizon Internet" to "LTE - Verizon Internet". I've tried changing it back and using other options but still no voice service.
I called customer service and we put the phone into safe mode to make sure an app wasn't causing the problem and had the same result. I also uninstalled the "Advanced Signal Status" app I downloaded yesterday which was the only new system modification. The tech ultimately recommended trying a new sim card.
I got a new SIM card tonight - still not working.
A factory reset did not help either.
There is another person with a similar problem.
Nexus 6 won't answer calls
I believe the solution is here:
[Resolved] Accidentally set radio to USA band on Nexus 6 | Android Forums
It basically says to reflash the firmware. The solution listed may void the warranty so I'm going to get in touch with Google and see what they have to say on what the "official" process is.
markperloe We know how important it is for a physician to have a reliable phone. If 95% of your calls are dropping then we need our network team to invesitgate the problem this will take as our engineers have to take their time and provide a solution. We appreciate the many years you've been with us and we're sure this call issue will be resolved as soon as possible.
SheritaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It took two weeks to get to the proper person to address this concern. Please credit my account for the time from the upgrade to when the issue was resolved.
Access to tech support is time consuming and mind numbing. Not being able to reaccess a tech at the escalated level requires a 30 minute waste of time speaking with people who would not take the time to read what should have been copious notes from more than a dozen calls. The only reason Verizon can survive such poor customer support is that others are just as bad.
Jebnar,
I am terribly sorry to see that you are still having problems with your phone, even after a factory reset! I'd like to look into this matter more closely, and help to resolve it for you. Please reply to my Direct Message, so I can assist further.
MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
