How is prepaid different than contract service?

tomkk

Is there a difference in service for Prepaid and Contract plans?I was told by a store Rep that Prepaid speeds are slower, call quality is lower, coverage is significantly less and, when the system starts getting overloaded, Prepaid customers are the first to be cut loose.

Snn5

Prepaid is really 10% less, take a look at the coverage map.  Speeds are not slower anymore as prepaid now uses 4G devices as well.  Priority is given to contract customers, but with XLTE rolling out nationwide, that isn't as much an issue anymore.  Now, customer service is different...you stay on hold longer and access to your account and live chat support is diminished.