On the morning of a charity event that I was running for 350 inner school children my phone asked if I wanted to do an update. I clicked yes and life as I know it has changed. The whole charity event was messed up because I had everyone’s assignment in the phone and the lollipop update made it hard to navigate. One of many things that is wrong is everything I do, I get a pop up asking me if I want to use One Touch Wizard. No matter how many times I click always use one touch, I have to go through 2 extra steps for every move I want to make on the phone. I called Verizon and they stated that they are sending everyone new phones because this update was so bad. However, they cannot send me one because on day 3 after I bought the phone I dropped it and it has a tiny crack in the screen. This crack has never effected the phone and my problems are simply because of this update. In approximately 18 hours of tech support, I have been but on hold for 15 to 45 minutes at a time with no one coming back until I ultimately just gave up and hung up. Often I was promised a call back and it never happened once. Again, I had to call back and start all over. I would call back and have to start the support process all over again. Because of all of my time and the data I had to use for updates and such a Verizon rep gave me 1 gig of data per month for 12 months. I called another time and they said the rep was not authorized to do this because I was on a loyalty plan. So this means that when a Verizon rep tells a customer something you cannot believe it because they can take it back. The only reason I am on this plan is because I paid for several months while I had a non working phone. Verizon sent me 18 straight defective phones. They were deemed defective by the manufacturer. Verizon has no respect for all the time I wasted and I almost lost my job because of it. I now have a phone that is effecting my job and my life and Verizon wants me to pay for a new one. I feel that I am being strong armed and this is a principle thing for me. I decided to post here before I file reports with the BBB, Attorney General and the FCC. I look forward to Verizon’s reply. Thanks!
Michael
Personal Information removed as required by the Verizon Wireless Terms of Service
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