Lost functionality w/Android Auto through Samsung Note 4

happibun8

Hello!

I have been using Android Auto through my Samsung Note 4 on my Pioneer 4100NEX. Perfectly seamless functionality...until today. I  can no longer connect my phone to my car. It is simply not recognizing the device and i no longer have voice controls in my vehicle (2013 Santa Fe Sport 2.0L).  I switched USB cables, uninstalled/reinstalled Android Auto, powered both my phone and car off/on. No luck. I was advised by a Pioneer factory rep (while trying to get this fixed at my go-to stereo shop) that the troubles are Verizon-specific and due to recent (i.e. today) Verizon updates. Truth? If so, when can we expect this to be resolved? If not true, what is causing this and how can I fix it?

Thanks!

Verizon_Support

I understand the importance of ensuring your device can sync with your car happibun8. Allow us to get to the bottom of your equipment concerns. When was the last time you were able to connect your phone with your Pioneer 4100NEX? Are you getting any sort of error messages when trying to connect to your car? Just to clarify, are you connecting your phone via USB instead of Bluetooth?

Thank You,
MichelleS_VZW
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