Child Item

Site Totals

61255 Questions Answered 267 Categories

Why am I experiencing less and less 4G service?

My 4G data speed has been dropping consistently declining for some time now. I was previously getting 8+ Mbps and I am currently at ~3. As a long time Verizon customer, I used to be able to say I never had any service issues, but now, I barely get 2 bars of 3G at the office, and never get the speed I would get even a year ago. I have not moved, and am currently using the Samsung Galaxy S 6. My last phone was the Samsung Galaxy S 4. Why is my 4G speed consistently getting slower and slower?

Comments

Verizon_Support

TimLenahan,

I know that this would concern me just the same and we'd be happy to help. Where are you located or what is your zip code? Are you noticing the change in reception both indoors and outdoors? Have there been any other recent changes to the device such as new apps, app updates or software updates?

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TimLenahan

My zip code is 60108. I see no difference indoors or out. As far as recent changes, other than the progressive android updates, I have not had any major changes. This is not a sudden change, more of something that i have realized over the course of a couple of months. There was a Verizon tower located less than a mile from my home for the longest time, and now that tower is no longer a Verizon tower, or it is not listed as Verizon. It is very disappointing going from full service 90% of the time, now down to 1 or 2 bars 90% of the time.

Verizon_Support

TimLenahan-

Thank you for the details. We don't have any reported outages for that area. Does the service improve when you leave your home area? Are other Verizon Wireless customers having this same issue?

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TimLenahan

The service improves at some locations. I am wondering if Verizon sold a number of towers in my area in the deal with American Tower. I still get service, just no where near the quality I received in the past.

Child Item