refund for returned phone

I still haven't received my refund for my phone I returned in February and I have been getting the run around. Can someone tell me if there is someone who I can contact regarding getting my refund back, that won't give me the run around? I swear I am thinking of reporting them to the BBB if I don't receive my refund soon.

Accepted answers

Verizon_Support

No need to runaround no more beladybug! Help is here. I do know you mention this was a prepaid issue. We don't have access to prepaid but the great news is you can contact them directly at 888-294-6804. I am confident they will be able to assist you.
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Ledsteplin

Have you checked your bill to see if your refund was credited to your account. Verizon does not usually send refunds. It's usually a credit to the account and may not be shown until the next billing cycle.

beladybug

My service was for pay as you go and the phone they sent me was defective, that is why I was suppose to get a refund.

Ledsteplin <forums@verizonwireless.com> wrote:

Ledsteplin created the discussion
"refund for returned phone"
To view the discussion, visit: https://community.verizonwireless.com/message/1260579#1260579

Verizon_Support