my galaxy s5 has a blank screen. How do I transfer content to the replacement phone if I can't use the one with the blank screen?

JackiDawn

The screen on my Galaxy S5 suddenly went blank. I can still hear when I have a message and a call, but the screen will not turn on. I am getting a replacement phone today, but how do I transfer content when I can't see anything on my old phone, so I can't use it to go into the different settings?

Verizon_Support

I know its frustrating to have a blank screen on your phone JackiDawn. I'm happy you are receiving a replacement soon. Have you downloaded your data to the Cloud? Here is some information about the Cloud http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html?intcmp=SearchBanner:cloud:Top .



Kinquana_VZW

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