Why you claim to be the best and your IT department can't send the Note 4 why these 3rd world countries are getting with their phone companies? Lets do your job or fine people or wireless company that can live up to what they say.
The problems with 5.0 on the S5 most likely need to be fixed first.
Take your time, Verizon. Lollipop ruined my gf's S5 and like my Note 4 since it works just fine on KK...not seeing the benefit by updating either other than cute animations, more colorful theme and a step down with notification pull downs.