Verizon asks me to review my Data Plan... But their six months of history SHOWS NOTHING! Come on IT Department, Get your act together!

Verizon's six month Data History shows no activity. Current month reporting shows some activity. Obviously, I have data usage every month, but how can I tell if I have reached my Data Allowance if Verizon can't maintain basic data history? In the past, I have seen differing amounts of activity for the same period depending upon what Verizon source I looked at....

This has been going on for a long time! No possible excuse for this, beyond "We hire inept people in our IT Department"

Accepted answers

robfollett

Candice H

Under Data Utilization, I see .111 GB used – Listed as “Promotional Data” – there is nothing under “Data shared by both lines” -- I was under the impression that my “Promotional Data”, which is about to end, was only 1GB. I am guessing here – If it shows 2GB + 2GB, I have probably not ever accumulated ANY data under the normal “Data Shared” field in your database? – And therefore, I never see data under Account analysis -- Make Sense to you?

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Verizon asks me to review my Data Plan... But their six months of history SHOWS NOTHING! Come on IT Department, Get your act together!

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All comments

Snn5

My Verizon app shows data use....unless you want to look at your bill for each month. What exactly do you want to know? The past 6 months use per month, the average, how much you used this month, what used the data?

robfollett

Snn5.... Yes, I can look at each month's bill, though that data usage is different than the on-line report direct from my phone... But my complaint is about 'Past 6 months usage" -- the data base reports NOTHING -- As if I didn't have Data.... Without this data, it makes it hard to see if your data plan needs to be bumped up in size --

So when you say: "My app shows data use" -- Unless, I think you are saying the same as me... The six month review, with nice graphics fails to import any data from their data base.

Verizon_Support

robollett, I want to make sure that you are able to check your usage without any troubles. Have you tried to use the Wireless Account Analysis: http://spr.ly/6584Nhco Please keep us posted.
KevinR_VZW
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robfollett

Kevin:

Nope! My original claim still holds – System is broken!. I followed your suggestions, pulled up “Account Analysis” – and it shows: “Average Usage for 6 months = 0.00 MB”

Good luck! -- Rob

A message from the Verizon Wireless Community

Verizon asks me to review my Data Plan... But their six months of history SHOWS NOTHING! Come on IT Department, Get your act together!

created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion