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I set up a new PIN to lock my screen for security. Now I can't unlock it. Any ideas how to undo this and get my phone open?

I set up a new PIN to lock my screen for security. Now I can't unlock it. Any idea how to undo this so I can use my phone again?

Comments

Snn5

Can you use Android Device Manager from a PC or another smartphone to lock it and unlock it?

Snn5

Usually around the 8-9 of 10 tries it asks you to sign in with your Google credentials.

freedave69

I don't know. Would I access that from the Verizon site, HTC site, or where? Thanks.

freedave69

Hopefully it will do that. So far, nothing. Thanks.

freedave69

Android Device Manager allows you to lock your device (already locked) and set up a new password. I tried that on my PC but still can't get it unlocked.

Momma23dogs

NO. Just keep trying to login to the phone. After 10 tries it will give you the option to reset your PIN with your Google account and password.

freedave69

Someone else had replied with that same remedy and if that's all it takes, no worries. However, it is tellig me that after 10 unsuccessful tries it will reset my phone back to zero and I lose everything...pictures, emails, texts,etc. Is this true or not...do you know? Thanks.

freedave69

It's telling me if I am unsuccessful after 10 tries it will reset my phone back to day #1...meaning losing all my pictures, texts, etc. Is this true or not...do you know? Thanks.

Momma23dogs

Wait.... I just noticed you posted about a Windows phone in Android forum....this is why we aren't helping much..

try try the link below for your Windows phone.

How to unlock screen If you forgot password on Windows Phone 8 like Lumia 920, HTC 8X

tikibar1

HTC One M8 factory reset after 10 unsuccessufl attempts to unlock it

freedave69

No that's not me...or it shouldn't be. I have an HTC One M8 Android.

Snn5

How to Reset a HTC Smartphone when Locked Out: 8 Steps

http://www.htc.com/us/support/htc-one-m8/faq/2/#faq-233783

If you’ve forgotten your screen lock pattern, you have up to five attempts to try and unlock your phone. If this fails, you can unlock the phone by entering your Google Account user name and password.

HTC One (M8) - SETTINGS & SERVICES - FAQs - Support | HTC United States

Verizon_Support

freedave69,

I'm sorry to hear you have locked the device, and now the password is lost. I know it's important to gain access to the phone again.

Once the phone is locked, and you don't recall the Gmail password, and the device does not accept it; you will have to perform a factory reset. This is correct, it will delete everything you have on the phone.

AdaS_VZW

Follow us on Twitter at @VZWSupport

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