Edge Phone return

I did an early edge upgrade through the Apple store because I didn't want to wait at the Verizon store. I went to the local Verizon wireless store, not an independent retailer to return the phone. After 30 minutes of BS, they said they couldn't accept the phone and I would receive a return label and envelope in the mail. A week later, no return label. Another trip to the store and again, can't accept the phone, but they checked and envelope in the mail. Today, I received a text that I did not return the phone and I was being charged for the phone. This process is ridiculous and a complete pain in the ass!!! So, I called verizon and after 20 minutes on hold, I was disconnected. Determined, I called back and waited on hold another 20 minutes before I gave up. I read through my documents and looked online. NO WAY TO RETURN PHONE. If I charge Verizon for the hours I've spent trying to return this damn phone it would cover the cost of both phones. HOW DO I REACH SOMEONE TO RETURN THE PHONE AND GET CREDIT FOR THE TIME I'VE WASTED?????E

Accepted answers

Snn5

Can't reprint return label for defective phone.

Re: can't reprint return label.

cant reprint return label

Each link to a thread talks about reprinting from your Documents, to only getting a couple attempts, to limited time to reprint a label, to taking it to a store to having Verizon mail another label.

All comments

Snn5

Can't reprint return label for defective phone.

Re: can't reprint return label.

cant reprint return label

Each link to a thread talks about reprinting from your Documents, to only getting a couple attempts, to limited time to reprint a label, to taking it to a store to having Verizon mail another label.

troyd2

No help.

Verizon_Support

Allow me to help with this return label situation troyd2! Please login at this link http://spr.ly/6580CCRw with your My Verizon credentials, then Open History, click Print Return Label (keep a copy of tracking number for your records), then save the PDF file containing the return label and print.

AntonioC_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

troyd2

I was supposed to receive a return label today and once again...nothing. The last comment by Verizon was not helpful. Where exactly is "Open History" or "History"? Not there. searched and nothing. So Verizon fails again!!!!!

Gootg

Troy, don't feel like the lone stranger. Similar circumstance, however, my wreck started at Walmart where they failed to tell me I had to turn mine in and now my account no longer has my prior phone so I can't get an accurate return label and they're not talking to me either. Good luck

bobfargel

Due to the number of issues caused by the Edge process failing to return , you may have a case...I am using small claims in Florida if you need info.

veryfrustrated0118

Apple, as 3rd party retailer that does upgrades for Verizon, should have given you the return label.

It seems that all of this aggravation could have been avoided by simply waiting at the VZW store. Now you have wasted more time than you would have if you had waited.

troyd2

Thanks for the reply, but no value. After 4+ opportunities for Verizon to fix this, no luck. So, why would I blame Apple? The service is with VZW not Apple. Thanks for wasting your time replying with a smarty comment.

veryfrustrated0118

Had you done it in a VZW store they would have taken the original phone from you. No problem. By your own admission you decided to be impatient and go to a 3rd party. All third parties are instructed to provide the mailing labels and envelopes. They are even provided by VZW to the retailer. I am not blaming Apple. I am actually blaming you for bringing it on yourself, I am being honest. Nobody at Apple should have told you to take your phone to a VZW store to return it. However, you chose to go the route that you did and now you have to spend more time ironing it out instead of waiting patiently for an hour at the VZW store. After a certain amount of time VZW will not accept the phone at all and you will be stuck paying for it. At this point you have the phone in your hand. You should pay for it and sell it on Swappa.com to recover some of the cost. This is what happens when we are impatient.

troyd2

Wow! Really?? Are you actually blaming me for having more important things to do than waste my time waiting on Verizon because they didn't have enough people working? I won't be paying for the phone, which I can assure you. The issue is that VZW set up for their retailers, Apple, to sell their services, including edge. They did not set up the channel properly which is a growing issue for VZW. So why should this be my problem and why should I take a loss? You are exemplefying one of the big issues with customer service today...."Blame the customer."

parouette1

but USPS lost my phone and I couldn't find address to where i sent package to for a edge plan return. I found address finally:

Returns Processing Center

4801 Mercantile Dr, Bldg 17

Fort Worth, Tx 76190-9099

I hope this helps. MAKE SURE YOU INSURE IT AT USPS. ITS WELL WORTH IT, AS I DIDNT AND POST OFFICE LOST MINE.

bobfargel

and be sure that you do not get charged - watch for your credit until it is FINISHED. Many were told that the Edge program sent the old phones, got an email saying that old phone was "received"...then they got charged months later saying the old phones were never "received" again.