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Decline in customer service

For years I have paid nearly double for Verizon service, primarily for the great customer service.

Yesterday, for the first time, I was promised a call back from a supervisor, that never came. I waited hours and hours because the issue was important to me.

Anybody else also seeing the decline in customer service?

Comments

MiiHere

Primarily for customer service? Really? How often are you calling them? Weekly?

I'm seeing a decline in their knowledge and consistency for sure, but I only talk to them maybe once a year. Chances are good you probably won't get a call back from the supervisor in the time frame you'd like to see; they are supervising a whole team after all and have a long list of phones calls to make.

What type of issue are you having? Service? Billing? Technical?

veryfrustrated0118

I have not had an issue with the service I have received. Customer service is just fine for me.

Verizon_Support

Manuva3,

We always want the best service possible for all of our customers! We would be more than happy to help you here if you like. What is going on? How can we help?

ChristopherM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Manuva3

Chris, can I PM you the details directly?

I only contact the customer service couple of times a year. Always nice folks: just not responsive in this case. No big deal: I am not under contract anymore, so can move...

MiiHere

Just keep in mind if you travel alot, and not just out of state, but across town you may experience a significant drop in service depending on location and who you sign up with.

Unlisted_Number

Although this may not help if it's a troubleshooting issue, but if you are on the more everything and do not have the edge program, you should be eligible for a month to month discount. For plans under 4GB you get $15/ mo off the $40 line access, or for 6GB and higher you get a discount of $25 off each month.

Verizon_Support

Of course you can contact us here Manuva3. We're always here to help when you need us. I've sent you a private message si we can help. If you can reply within the next 24 hours then we can proceed.

ArnettH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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