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I Cannot make a call but can send texts

Arthur1981

I can send and receive texts just fine. I can go on wireless network and go on the facebook. But got help me if I want to make a phone call, says "Mobile Network Not Available." Oh ok mr phone, so I can send texts and check my email but if I want to call my mom, well that is just too much, I mean what do I look like a phone?

Comments

MiiHere

What phone do you have?

demmo86rt

By wireless network do you mean WiFi? Because you can't make calls over that. Texts are so small that they will go through with a very brief connection, whereas phone calls need a consistent connection.

Arthur1981

I have a casio GZone commando. No not WIFI (though that works too), I mean my wireless signal that I use my data usage on and get charged for if I go over some amount. I can be standing right next to a cell tower and can send texts but wont let me call. This has happened once before and the guy at the Verizon store said my settings were set wrong and fixed. I went to the same store again to get it fixed again and this time a different guy tries to sell me a new phone. "Phone must be broken." I can send and receive texts but cant make phone calls so I got to buy a new phone? If that is what it takes, Hello T-Mobile.

MiiHere

I hate to say he's right, but if you've gone in to check your network settings and still can't make calls, it may be time for a new phone. That phone was manufactured in 2010-2011 and a lot has changed since then. Plus if it's been in constant use for 5 years I'd say you got your moneys worth.

Verizon_Support

That’s a very odd situation Arthur1981 and Im delighted you have brought this to our attention. What’s the zipcode you are currently in? We’d love to look into this for you to ensure its not a coverage issue but if it is the phone, it had a good run while it could! MiiHere did bring up a good point. We may need to get you into a phone that better fits your needs. We look forward to hearing from you.

-TakendraW_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Arthur1981

Hello Verizon, I stopped by your store in Dallas, PA and was helped by Matt. After about 40 minutes in the store, I was told that this was a Verizon issue and that a ticket had been opened to fix the problem. A tech was going to work on the problem and give me a call back on my home phone when it was fixed. Also, why does everyone think that it was a phone problem. It was bought brand new from the store in Dallas, PA in March 2014. It was not a phone issue. When I do get a new phone, I am going back to the flip phone.

greygoose54

Hello I'm having some issues with My Verizon account as well I purchased a phone in September 2014 and I cannot call or text in my house Verizon has been giving me the run around with my legitimate issues with their service .I have enjoyed told several things but nothing is being done to resolve my issues but they expect me to pay my bill every month. So they issued me a replacement phone only to find out

it's not the phone it is a tower issue or network issue but they want to charge me for a network booster. I should not have to pay for extra equipment to bring my service up .they should have known it was not compatible in my area. So they also think I should pay $350 to get out my contract to go with another provider. I just want service I'm going to contact BBB (BETTER BUSINESS BUREAU ) I should not be without service if I'm paying for service that's not working I'm very frustrated .REALLY

greygoose54

1823

I am having the very same issues > get that message when I try to call from my home I don't have a landlines phone this is my only phone use for home so it's useless nor can I text I'm so freaking frustrated

greygoose54

Oops 1981that prior message was for you

Verizon_Support

Thanks for the additional information Arthur1981! When a ticket is submitted we commonly provide an NRB ticket number to follow up. Were you provided this NRB ticket number? Please share that number and i'll be happy to follow up on it.

AntonioC_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

Help is here for you too greygoose54. Let's difused the issue and get this resolved once and for all. Have you tried a sim card removal, reboot, re-insert the sim card, and retest? If not then I would suggest starting with this step. Also, can I assume that there isn't any physical/liquid damage on the device? As you share the details then we can assist.

ArnettH_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

MAREBARE65

I have a Samsung Galaxy S5 and am having the same issue. The phone isn't even a year old and was working perfectly fine until a couple of days ago.

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