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Mobile hotspot

I upgraded my device with the assurance that my services would be the same with the same plan. My mobile hot-spot cannot be activated. Two calls to the customer support and a visit to the store did not fix the issue. What do I do now? Went from an Apple 4S to a 6Plus. Hotspot worked on my 4S.

Nobody at Verizon seems to know what the fix is.

Comments

Verizon_Support

igladius,

We always want you to have an awesome experience when using with your new phone! I hope that other than this concern you're loving the iPhone 6 Plus! What happens when you try to use the hotspot? Do you get any sort of error or anything like that? Did you change your plan when getting the new phone? If the plan is the same you should have all of the same options you did with your old phone.

AndrewT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

igladius

Thank you for responding.

I kept the same plan.

The personal Hotspot worked with the old phone. I showed that to Ben in theVerizon store.

When I try to set up the hotspot on the new phone, it says to contact Verizon at 611 or to visit the website.

I called and "Donny" could not figure out why it wouldn't work.I went back to the store and Ben couldn't figure it out either so he called Verizonsupport and the Tech couldn't figure it out either, She contacted her supervisorand he couldn't figure it out.

So I still don't have "personal Hotspot".

Not only that, but my new Iphone only rings every fourth of fifth call. Everyonein my household has Verizon. They do not have any problems with their phoneringing. Maybe you could re-boot my account....

Maybe I need to turn this phone back in.

Richard

Weth

Are you sure you did not get changed to a Loyalty Plan. When I have heard these cases, that is the most common thing that has happened. The loyalty plans will be very similar to the regular plans, slightly better price, but they do not include hotspot.

Verizon_Support

I am determined to get you connected igladius. I appreciate working with us to try to resolve this for you. How far into troubleshooting did you do with our Tech Support? Were you able to complete a factory restore? Is the phones software up to date?

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

igladius

Thanks for your stick-to-it-ness !

Tech support both at my home and at the store put us onboard.

So don't know how far they got except two levels up in supervisors.

Sent from my iPhone

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